Aaron Ford of Poway

I will start this off by saying this is my second car purchase through this Ford dealership. My first vehicle purchase was flawless and the whole reason I went back to purchase a second vehicle. I purchased a Ford Explorer 2020 in February 2024. about a month and a half ago my transmission went out and after a bunch of fiasco and being told different things by different people I finally was able to find out that I did have the lifetime powertrain warranty and that I was covered. I took my car in June 30 give or take a day and they have not started the repair as far as I know as of now today’s date. I was told 5 to 14 days for a transmission repair is what it usually takes on average. I was told no loaner cars. They don’t have a loaner program anymore, but then I was then told that they would look into getting me a rental and would try their best to give me a rental or a loaner vehicle. well, so far I’ve not gotten help on either department and me and my fiancé and my two children have been using one vehicle and really don’t have the means to go and get a rental on their own as of right now, so therefore the dealership helping me out with this would have been a huge plus, especially with how long this is taken and all the crap that I’ve been told and had to endure through this process. I’m very unhappy this time around with the customer service and pretty much being told many things by multiple people there’s been a struggle to use one vehicle this whole time and to be told different things and different dates by individuals. *UPDATE* Well this morning I was contacted by Eddie from poway ford, and he ended up helping me and fixed the issues i was having. I appreciate him helping me get a rental and gave me the set completion date for my repair. I appreciate the extra effort to help come to a resolution time!

Navid was very helpful in tracking down the specific used F-150 we were looking for. The purchasing process was a snap!

Mobile Service took care of a couple recalls. All smooth. Initial service was delayed for some reason and then dealer eventually called back to book appt

Navid was exceptionally well in helping us pick out a car. He was polite and very professional. It was a pleasure buying a car from him.

I bought a pre-owned Subaru Impreza RS. Great overall experience. Navid and Max were awesome, and they did everything they said they would. I was able to get an OTD price via email, and when we got to the dealership, there were no gimmicks. Max even held the vehicle for me without requiring a deposit! I highly recommend these guys and this dealership to anyone who is done with dealerships playing games. No e of that here!!!

Communicated well and took good care of car recall at home. After recall, The computer needed to be reset / updated and they drove right back to take care of it.

We took our vehicle in for general service. While in for service they took care of a recall. They advised on a recommended service from the Tech but did not push to have it done on that day. Great experience.

Navid did a great job helping us with our Mach E lease. He was very knowledgeable and very friendly. He was a pleasure to work with. Thanks

Jakwan and his support staff were amazing. No need to haggle if you know what you want and they will deliver. Friendly, informative and very understanding. One of the better car buying experiences, and I’ve had many. Highly recommended.

It was my first time and Maxx treated me very well. Even he offered me uber and drop off my car after the service. I really recommend them!