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Priority Lexus of Virginia Beach

(457 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 11:00am–4:00pm Closed
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award

Reviews

(457 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Priority Lexus of Virginia Beach from DealerRater.

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Bonnie is professional and accomdating in the service

Bonnie is professional and accomdating in the service department. Live the update videos, keeping me informed on the progress of setvoce completion.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Bonnie and the service team at Priority Lexus of Virginia Beach! We're delighted to hear that the update videos kept you informed throughout the process. We appreciate your feedback and look forward to serving you again in the future!

Great honest service.

Great honest service. The mechanics, or techs as they call them nowadays, are very competent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Priority! We’re always here to help.

We have always serviced our Lexus at Priority!

We have always serviced our Lexus at Priority! Mike is outstanding and always provides what needs to be addressed and the price!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Dan, thank you for your continued trust in Priority Lexus of Virginia Beach! We're delighted to hear that Mike consistently provides outstanding service. We look forward to serving you again soon!

Excellent experience, Isabella was knowledgeable and

Excellent experience, Isabella was knowledgeable and friendly , I’ll be back for additional maintenance work soon!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Isabella provided you with a knowledgeable and friendly experience at Priority Lexus of Virginia Beach! We look forward to welcoming you back for your maintenance work soon.

Very professional & work done in a timely manner.

Very professional & work done in a timely manner. Just in for check-up. Comfortable waiting area.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your review! Thanks for being a valued customer.

Corbett was great, very knowledgeable.

Corbett was great, very knowledgeable. Flawless in every aspect from start to finish. Highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Deborah, we're delighted to hear that Corbett provided such a flawless experience at Priority Lexus of Virginia Beach. Thank you for the high recommendation!

Thank you so much for your service.

Thank you so much for your service. I thank you for the loaner suv so I could go to work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your kind words mean a lot to us. We appreciate your support and look forward to helping you again!

Very attentive to my questions!

Very attentive to my questions! I felt very comfortable there and appreciated their help! Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the 5 stars! We’re glad to know we could meet your expectations at Priority!

Service was completed as requested and all was in order.

Service was completed as requested and all was in order. Staff was friendly and helpful. We have confidence in this service deployment and their employees.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Ron, we're delighted to hear that you had a positive experience with our team at Priority Lexus of Virginia Beach. Thank you for your trust and support!

I purchased a Honda from priory Lexus my service

I purchased a Honda from priory Lexus my service experience was not the best because I have a Honda. My advisor seemed a little frustrated. I’ll see how my next visit is.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback with us at Priority Lexus of Virginia Beach. We apologize if the service experience didn't meet expectations, and we appreciate your patience. We're committed to improving and hope to provide a better visit next time!