Reviews
A 4 because it took an hour and a half for state
A 4 because it took an hour and a half for state inspection and oil change. Otherwise great service.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear you had an otherwise great experience with us! We understand that waiting an hour and a half for a state inspection and oil change is longer than ideal, and we appreciate your patience. We'd like to understand if there's anything we could have done to make your visit more efficient. Please feel free to share additional feedback directly with our Customer Relations Manager at feedback@priorityautomotive.com.
Craig Smith provides excellent customer service.
Craig Smith provides excellent customer service. He explained everything and went out of his way to get me a loaner
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Priority Lexus Virginia Beach and highlighting Craig's attentive service! We are grateful to have you as a customer and we hope to welcome you back for any future needs.
Outstanding service, and staunch professionalism as
Outstanding service, and staunch professionalism as always. Thanks Isabella, and the technician for all the updates and great care. I highly recommend Priority of Virginia Beach for great products, and great care for your investment. 5 STARS!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Extremely expensive but very efficient and the
Extremely expensive but very efficient and the communication was excellent. I love the video with explanation and progress updates via text. I expect to go there again for major checks but can't afford the cost of their oil change etcetera. I know for a fact that I had already filled my washer fluid before my visit. The staff was cordial and thorough..
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jan, we appreciate you for choosing Priority Lexus Virginia Beach and for sharing your feedback regarding our pricing. We hope you will return to our dealership in the future.
I came in for Car Maintenance and Michael was polite and
I came in for Car Maintenance and Michael was polite and kind. Everyone were friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We truly value your review and appreciate you choosing Priority.
I have been a customer for many years.
I have been a customer for many years. My first rep was great and so is the new person, Michael. Thank you for the excellent service you provide each time I'm there.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your continued business means the world to us! Thank you for choosing Priority Lexus VA Beach and for sharing your experience with Michael.
Priority Lexus and Isabella, my service rep were
Priority Lexus and Isabella, my service rep were fantastic and knowledgeable. The service was performed in a timely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your kind words about Isabella and the team! We appreciate your business and we hope to welcome you back to Priority Lexus Virginia Beach next time.
This is our fourth Lexus purchased over the past 16+
This is our fourth Lexus purchased over the past 16+ years from this dealership. Each of us have owned two. Needless to say, we keep coming back. We just wish we didn’t have to play the “what to pay” game.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for being such a loyal customer, Lexi! We appreciate your business and look forward to seeing you again next time at Priority Lexus of Virginia Beach.
Very professional, the service was great.
Very professional, the service was great. And I did appreciate losing car,Mike made me feel special.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled with your 5-star review! Thanks for being a part of the Priority family.
Excellent service and communication about the repairs
Excellent service and communication about the repairs needed for my car. Price quoted in advance.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with Priority!