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Priority Lexus of Virginia Beach

(446 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 11:00am–4:00pm Closed
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award

Reviews

(446 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Priority Lexus of Virginia Beach from DealerRater.

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Awesome!

Awesome!! The service was everything I knew it would be, fast and satisfying...thank you service department!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We’re grateful for your positive review! It’s always a pleasure to serve you at Priority Lexus.

The customer service rep, the time taken for maintenance,

The customer service rep, the time taken for maintenance, and the follow-up explanation we're all excellent. It was a pleasant service call.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind review! We’re glad we could meet your expectations at Priority Lexus.

Corbitt is awesome.

Corbitt is awesome. He fixed all my major issues for my car and also looked to see if any deals to save money.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're delighted to hear that Corbitt provided such excellent service at Priority Lexus of Virginia Beach! It's great knowing he was able to address your car issues and find ways for you to save. Thanks for sharing this feedback with us!

Quick in and out……very friendly service rep and car was

Quick in and out……very friendly service rep and car was sparkling clean!! (And the work was done quickly)!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate your positive feedback! Thanks for trusting Priority Lexus with your automotive needs.

Mike is wonderful !

Mike is wonderful !!!!! Explains everything and doesn’t try to sell unnecessary services keeps me on track for my maintenance

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave Priority Lexus with such a great review!

My second scheduled oil change went very well.

My second scheduled oil change went very well. Nice Service Waiting area with drinks and snacks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the 5-star review! We look forward to serving you again at Priority Lexus.

The people are great to work with Craig is the best one

The people are great to work with Craig is the best one to work with top notch

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thanks so much for the great feedback! We’re happy you enjoyed your time at Priority Lexus.

Service department is very professional.

Service department is very professional. They keep me updated with information during car service periods. They fully explain what’s needed and don’t surprise me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your review means a lot to us! Thank you for your support at Priority Lexus.

Smooth, professional experience.

Smooth, professional experience. Great customer service. Advisor was very helpful with the recommendation of service options.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

J.B, we're glad to hear you had a smooth and professional experience with us at Priority Lexus of Virginia Beach. Thank you for highlighting our customer service! We look forward to assisting you again in the future.

Great Service by Representative Mrs.

Great Service by Representative Mrs. Rodriguez. Polite and straightforward. Answer all my questions. 5 stars

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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