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eCarOne Austin Delivery Center

(2,760 reviews)
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

Reviews

(2,760 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of eCarOne Austin Delivery Center from DealerRater.

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Great & Easy Process

This has been the easiest and most happiest car purchase I have ever made. Johnny is a great member of this dealer's sales team. He helped me buy my dream car. I also want to mention he answered my e-mails and calls quickly and he is very professional. The great customer service made me want to travel from GA to TX to buy this great 2012 Land Rover.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

These guys did it again!!!I love Ecarone

These guys did it again. I bought a car from them eight months ago and had a total recently. I looked around, test drove some cars but it wasn't the same. Ecarone has premium vehicles for the best price. I went back to Ecarone where I should have gone there first rather than wasting my time. I let my previous salesman Jaren know I would be up there to find a new car. When I arrived he had all the cars I wanted to test drive up front ready. Within 3 test drives I found my dream car. I told him I wanted the last one I test drove. Ozzie the finance manager is a finance guru and got me an awesome deal low interest rate with full bumper to bumper warranty and Gap. I came back the next day and I was in and out with my new detailed beautiful car in less than an hour. These guys are great to do business with. They care about their customers and will do whatever it takes to make sure you have an easy and delightful car buying experience. I would recommend them to anyone looking for a nice car at a good price. Not to mention they only take in nice, clean, Carfax cars so no worries once you buy. Ruby E.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Purchased Mazda 3

I searched several dealer locations through the Auto Trader website when I came across a 2016 Mazda 3 with under 10k and under $16k. So I called and set up a test drive. Elias S. was the person I had spoke with on the phone and he promptly met me when I came in the door. The showroom was clean and welcoming. Elias greeted me and had the car ready for me to test drive. He gave me the key and let me drive the car by myself, so I could get a good feel of the vehicle without feeling pressured about it. I ended up purchasing the vehicle. At no t I me did I ever feel pressured to buy the vehicle and Elias made the whole experience easy and relaxing. I would definitely look at this dealership for my next vehicle and would recommend Elias as a person who you would want to work with when making that next purchase. Great job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

How buying a car should be...

This was by far the easiest buying experience I have ever had. Dylan was super helpful and accommodating from the start, all the way till the very end. I still can't believe how easy and stress free this entire process was. I would highly recommend Dylan and ECarOne to anyone looking to purchase a car without all the other funny business. Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Straightforward and honest.

I have never dealt with a salesperson as straightforward as Tricia was during the sale. I would seriously recommend not jus her but ecar one as a whole. Great experience. Thanks again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great customer service

Vince was in communication during pre sale and sale process. Very good customer service. The sale was completed with ease and promptness. Thank you for your hospitality and providing a comfortable environment.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great buying experience

Ash helped me with my purchase and is a stand up honest guy that clearly helps you thru the buying experience! He was a pleasure to deal with. I plan on sending all my friends to ECarOne and Ash.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Professional and upfront

Ash did a great job during selection process and then finalizing the paperwork. He is upfront, straight talker and I appreciate that. A very good car buying experience overall. Highly recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

very satified with this responsive dealer .

Vince was great at both describing the car I was interested in and then following up on all issues to get the deal done . Very happy with my new BMW and would definitely work with Vince again ,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

No Haggle - Great Experience

Tricia was our sales rep and was great from the get-go! They gave us a great offer on trade-in and allowed us to choose a great vehicle from their inventory. It was definitely no haggle car shopping!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.