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eCarOne Austin Delivery Center

(2,760 reviews)
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

Reviews

(2,760 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of eCarOne Austin Delivery Center from DealerRater.

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The entire experience with Benjamin and eCarOne was

The entire experience with Benjamin and eCarOne was smooth and easy. The cars I wanted to test drive were ready and waiting when I arrived. The test drive was a solo ride so there was no hard sell or distractions while trying to get a feel for each car. I never felt pressured or misinformed at any point and there was a good amount of follow communication up between the time I reserved the car I wanted and the two days later when I was ready to purchase. Great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Professionals of their craft.

Professionals of their craft. I traveled a distance as I sought out a specific vehicle. We executed the details on the front-end so my visit was shortened. Never did I feel pressure to purchase like one may feel at a distant dealership. Johnny made me feel like a real customer with quality service. They had the right approach, customer service is a goal and not a department. It was a pleasure doing business with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Very nice people, they make you feel like they actually

Very nice people, they make you feel like they actually care about their clients. They addressed all concerns, and gave me options which I appreciated. They definitely do their homework. I didn’t know much about the car model I ended up buying and mentioned to Benjamin that I was going to look another vehicle at a different dealership. By the time I got back from my test drive, he had that other vehicle printed out and showed me the differences. Needless to say, I was pretty impressed. I had already halfway decided to buy their vehicle but Benjamin pushed it over the line. They go out of their way for you. Every single employee I met was very kind and gracious. Shout out to Jonah too. He’s awesome!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

This was the best car buying experience!

This was the best car buying experience! It was fast and easy. Elias was great to work with. Awesome experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

This is my second car by Elias and eCarOne and the

This is my second car by Elias and eCarOne and the experience was great - very attentive, laid back, knowledgeable and pleasant. I would come back for a third.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Easy , smooth no BS.

Easy , smooth no BS.....Great ppl wlild do business here again. Thanks for the new truck

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Sales rep was incredibly responsive, answered all

Sales rep was incredibly responsive, answered all questions, was detail-oriented and an all-around nice person to do business with. He represented his employer with excellence.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The experience of buying our Lexus RX350 was the best

The experience of buying our Lexus RX350 was the best experience we have ever had. The process was seamless, quick, and hassle free. The staff were professional, kind, and made us feel welcome. Ken was our sales representative and he answered all of our questions, he didn’t pressure us, and always made us feel comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

It was nice to be able to find a vehicle online, workout

It was nice to be able to find a vehicle online, workout the finances, and schedule the delivery.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Great experience.

Great experience. Ask for Ash. He is the man. Very honest. Quick transaction. Wonderful team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.