Reviews
Write a reviewVery helpful,great experience
Salesman took time to explain the car I was looking at and never pressured me to buy.Was able to take the car home overnight before making a decision to buy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave such a great review! Our sales staff are always happy to make sure our customers are satisfied with a vehicle before committing to a purchase. We wish you many memorable miles in your new car! - Bob McLean, General Manager
Warranty work
Excellent service. We’re always happy with service here. Staff are always courteous and helpful. We appreciate them accommodating us since we come from 4 hours away.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive review! It means a lot to us that you are willing to travel so far to visit. Please don't hesitate to let us know if there's anything else we can do for you. - Bob McLean, General Manager
Another amazing experience!!
My service manager Jim continues to impress with his thoughtful analysis and fix action recommendations for my RX350. Everyone at Larry H Miller Lexus are tru professionals and actually care “after the sale”!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave such a positive review, Scotty! Jim and the team are grateful to have been helpful throughout your service experience. We hope you continue to enjoy your RX350 and will come back to Larry H. Miller Lexus Spokane if there's anything else we can do for you. - Bob McLean, General Manager
EXCELLENT SERVICE!!!
I would highly recommend Larry H Miller Toyota or Lexus dealerships for sales or service. They treat the customer like family if they make a mistake they will fix it
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your positive review, Dean! We're glad you are a part of our Larry H. Miller Lexus Spokane family. If we can be of any more assistance just let us know! - Bob McLean, General Manager
Great experience at Larry Miller
We started looking for a new Lexus RX last year. Irvin Johnson at Larry Miller took all the time we needed that day and followed up periodically with us the last 10 months. We decided to get serious about a new car a couple weeks ago, and wanted to make sure we wanted a Lexus and not a Mercedes, Porsche or Audi. Went to the Mercedes dealer in Spokane, seemed like we were bothering them. The Porsche people didn’t bother to come out to see us....went to Larry Miller Lexus to see Irvin again, got treated like an old friend. We got the deal done, and we are even more impressed with the crew there. Irvin, Scott and Shawn are all top notch, highly recommend them at Larry Miller Lexus.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive review and recommendation! We were happy to welcome you home to Larry. H. Miller Lexus Spokane and are glad we found you a new vehicle to love. If there is anything else that Irvin or the team can do for you, please let us know. Get out there and enjoy the open road! - Bob McLean, General Manager
Routine oil change and maintenance for RX-350 F-Sport
My first visit to this dealership, after moving up here from Texas—and a very much larger dealership down there. Greeted by Asa and he signed me in, in prep for my appointment with Alexus. My service took a little less than 2 hours, and being presented with a perfectly detailed vehicle (inside and out) was a welcomed surprise—thank you, Spokane Lexus Team!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Congratulations on your freshly detailed RX-350 F-Sport! We're always happy to go the extra miles for our customers. We hope you'll continue to come back and see us at Larry H. Miller Lexus Spokane! - Bob McLean, General Manager
10,000 mile routine maintenance check.
Lexus of Spokane is a great place to have your car serviced. Everyone was extremely friendly and efficient. Will definitely be back. Greatly appreciated, Peter
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to read such a positive review! Thank you for choosing Larry H. Miller Lexus Spokane for your service needs. It's easy for our staff to be so friendly simply because we have the best customers. See you next time you need your vehicle serviced! - Bob McLean, General Manager
Great service
Great personalized service. Scott found the exact car I wanted and had it delivered to Spokane in a very short time. Car was in perfect condition.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That's great to hear! We are always happy to find the perfect car for each customer however possible. We wish you many happy miles in your new ride! - Bob McLean, General Manager
Tire rotation
Great customer service. Top notch! Bought a set of tires a year ago. Tire inflation light came on, took vehicle in to have checked out. They checked the inflation, rotated the tires & washed my vehicle, all complimentary!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your awesome review! We are glad you felt taken care of and hope that you come back soon! Let us know if there's anything else Asa or the team can do for you! - Bob McLean, General Manager
Good experience buying a new car
Kevin was great to work with throughout the sale process, the test drive, showing me other models, etc. Scott was very helpful in showing me all the features of the new car, I just wish I could remember all he said, but of course I have the owner’s manuals as reference. :-)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving such a positive recommendation! We're glad you got the chance to work with Kevin and Scott, they're awesome. We wish you many happy miles in your new vehicle and if you need anything else, please just let us know. - Bob McLean, General Manager