Reviews
Write a review50K Service
Apologies for being so slow to respond. Everything was wonderful, especially for someone coming from over 2 hours away and having to wait.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
MJ, I am glad that we could provide you with a wonderful experience. Bob McLean, General Manager.
Owner
Great company. Great service. Beautiful new facility. Always have a loaner for. Love my GX460
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Theta, thank you for your review! I am glad that we could provide you with great service. We look forward to continuing to serve you! Bob McLean, General Manager.
New RX 350
All in all a good experience. Our salesman was a new employee and didn't have all the Answers but did have a good attitude. Pat missed our estimated payment by $150.00 a month but did have a good explanation for the error. The car showed up a couple days later than expected but again Pat did his best to expedite the process. When we financed the car I advised the finance dept that I had moved to a new address but none of the paperwork showed the new address. Again Pat came to the rescue and fixed the problem. I would suggest that the sales team have a "cheat sheet" that they can refer to when delivering a new vehicle. There is a lot to remember and some things get forgotten in the process. Again, all in all a good crew.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dan, thank you for your feedback. We're always striving to make our processes better and I will take this back to the team. I am glad that we could resolve any issues and get you your vehicle! Bob McLean, General Manager.
70K service on RX 450h
Timely and well done. Very reasonable cost. Jim informed me of a coupon that saved a lot of money. Worth the half hour drive downtown to have them do the work. Great conversation with Jim. Answered all my questions, even challenging ones like what happened to previous employees that I had worked with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. I am happy that we could make your experience here efficient, informative and reasonably priced. Bob McLean, General Manager.
Love My New Lexus
Scott was great to deal with and I totally love my new vehicle. Would highly recommend Larry Miller Lexus of Spokane and I will definately think of them for my next purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review. I am glad that we could provide you with a great experience and that you love your new vehicle. We look forward to serving you again. Bob McLean, General Manager.
Review
Great service when we purchased the vehicle. Nice facilities, and professional service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bridget, thank you for your review! I am glad that we could provide you with great service. Bob McLean, General Manager.
Purchase of a new Lexus
Mr. John Guiberson is a wonderfull employee.He sold us our 2009 Lexus and he was outstanding. He just sold us our 2016 Lexus and we could not be more pleased. He led us through all of the new features and was so thorough and patient. We went back several times and he took all of the time we needed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jerry, thank you for your review! I am glad that John could provide you with an outstanding experience. We will pass your thanks on to him. Bob McLean, General Manager.
Excellent!
A very good experience with Mike being a well informed and detailed sales person. The dealership is modern and well appointed with ammenities and we would recommend it!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! I am glad that we could make your experience here very good. We will pass your compliments on to Mike. Bob McLean, General Manager.
Great attention to detail.
Outstanding, exceeded all expectations in meeting our needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jay, thank you for your review! I am glad that we could provide you with outstanding service. We look forward to serving you again. Bob McLean, General Manager.
Lexus Review
I really like Lexus! There's no hassle when looking around at there cars, the people are really wondering and the service is excellent.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Monica, thank you for your review! I am glad that we could provide you with a no hassle experience. Bob McLean, General Manager.