Reviews
Write a reviewreview of Lexus of Spokane
I took my Lexus into the dealer several weeks ago. Some routine maintenance was done satisfactorily. I mentioned that my Service warning light was lighted on my dashboard. The service advisor said they could turn it off in a heart beat. On my way home I noticed it was still on. The service technician should have seen it. I left a message for my service advisor that the service light was still on and that they had forgotten. I was very polite in my message. I have not heard back from the service advisor. This is the 5th Lexus I have owned & I purchased it new.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dave, I apologize for any frustration you experienced. I would like to speak with you so this issue can be resolved. I can be reached directly at (509) 363-3208. Noe Longoria, Service Director.
Great Vehicle--Very Helpful Salesperson
Our experience buying our new NX 200t at LHM Lexus was great. Pat Bopray, our salesperson, was very helpful and informative, and he has continued to provide assistance and seek follow-up communication with us on things that were yet-to-do. In short, LMH, our salesperson, follow-up communications (e.g., making sure our front license plate got installed), and the vehicle's performance have all been wonderful. We're very happy with our new (and first) Lexus.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review! I am glad that we could provide you with a very helpful and informative experience. Bob McLean, General Manager.
excellent service
Larry Miller Lexus provided excellent service and friendly communications to get my warranty service done. Would highly recommend, because they were efficient and on time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! I am glad that we could provide you with excellent, friendly service. Bob McLean, General Manager.
Cooperative staff.
Our salesman was great and the staff very helpful and cooperative. Transaction went smoothly and all our follow-up questions were answered. Really very pleased,
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review! I am glad that we could provide you with helpful, cooperative service. Bob McLean, General Manager.
Satisfied Buyer
I just bought my sixth Lexus. Previous purchases were made in Bellevue, WA and Concord, CA. This was the first from Larry Miller Lexus in Spokane. I have come to expect great service and follow up and this purchase no exception. The car was not in stock but the dealer quickly located the model with options that I was looking for and made arrangements to have it shipped to Spokane. The car arrived within a few days and we made the deal. I drove my last RX for 100K miles with no problems at all. I am thrilled with the technology improvements that have been make over the years and I am looking forward to enjoying my new 2016 RX 350 for years to come. I could not be happier. Thank you Bob McLean and Larry Miller Lexus of Spokane.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Robert, thank you for your review! I am very glad that we could provide you with great service over the years. We look forward to continuing to serve you. Bob McLean, General Manager.
Alan was Professional and very efficient.
Everyone I dealt with was efficient and friendly, yet professional. I had a very good experience at Larry H Miller Lexus and would definitely do business again there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! I am glad that we could provide you with an efficient, friendly and professional experience. Bob McLean, General Manager.
Scheduled Service Feedback
Although we were 45 minutes late, we were welcome and treated fine. The service was timely. Our wait was short, but comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Arthur, thank you for your review! I am glad that we could provide you with an efficient, welcoming and comfortable experience. Bob McLean, General Manager.
Service
Service was prompt. Service personnel were very friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your review! I am glad that we could provide you with prompt, friendly service. Bob McLean, General Manager.
Excellent service
This dealership provides the absolute best service around.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Gary, thank you for your review! I am glad that we could provide you with the best service! We look forward to continuing to serve you. Bob McLean, General Manager.
Car buying Experince with Lexus in Spokane
From the very first phone call to the dealership to the closing process, I was treated with professionalism and courtesy. I was debating between the Lexus and another car and the salesman (Mike) was extremely patient and never got frustrated, he wholeheartedly believes in Lexus and he was able to educate me regarding the car and the customer service I would find with the dealership. I would recommend Mike and the dealership to anyone buying a new or used vehicle, top notch individual and dealership!! Jeaninne
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jeaninne, thank you for your review. I am very glad that we could provide you with a professional, courteous experience. We will pass your thanks on to Mike. Bob McLean, General Manager.