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Findlay Lexus of Spokane

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (558 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 8:00am–7:00pm 7:00am–6:00pm
Tuesday 8:00am–7:00pm 7:00am–6:00pm
Wednesday 8:00am–7:00pm 7:00am–6:00pm
Thursday 8:00am–7:00pm 7:00am–6:00pm
Friday 8:00am–7:00pm 7:00am–6:00pm
Saturday 8:00am–7:00pm 7:00am–5:00pm
Sunday Closed Closed
2022 state dealer award
View 6 awards
2022 state dealer award 2020 state dealer award 2018 state dealer award
2022 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award
New (509) 629-6071 (509) 629-6071
Used (509) 629-6056 (509) 629-6056
Service (509) 524-8126 (509) 524-8126

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (558 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Findlay Lexus of Spokane from DealerRater.

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Great Service Department

Asa does an excellent job in the service department. My scheduled maintenance was panned for an oil change and I was notified about a brake concern and was asked if I wanted the repairs completed with an explanation of what was found.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your review! I am glad that we could provide you with an excellent and informative experience. Bob McLean, General Manager.

Time to trade

I'd been thinking it was about time to replace my RX 350. I mentioned something to service rep not expecting or wanting any contact. Salesman called a day or so later and it went seamlessly. I do recommend the dealership to those interesed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank you for your review! I am glad that we could provide you with a seamless experience. Bob McLean, General Manager.

2011 Lexus

No issues..very pleasant experience. Chris Biggs has our vote!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Mary, thank you for your review! I am glad that we could provide you with a very pleasant experience. Bob McLean, General Manager.

Robert Frank

Larry Miller Lexus provided a fabulous experience in purchase the new car for my wife. Everyone was friendly, informative and most importantly, knowledgeable about the cars and the process. Both my wife and I would recommend them if you were looking for a new Lexus. Thanks, John and Bob. Bob and Peggy Frank

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Robert, thank you for your review! I am glad that we could provide you with a fabulous experience. Bob McLean, General Manager.

Great Service at Larry H. Miller Lexus Spokane

We have always received great customer service and maintenance support through this dealership. Their new building is beautiful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Kevin, thank you for your review! I am glad that we could make your experience here great! We look forward to serving you again. Bob McLean, General Manager.

Phyllis Vettrus

Our experience with Larry H. Miller Lexus of Spokane included trading our former car in excellent condition to an upgrade of a new car, same model. The sales person is one with whom we have known before and find him to be positive, upbeat, thorough, knowledgeable about the cars and their many intricacies and services. What a pleasure to work with him!! The transaction rep. was prepared to meet with us and review all the paper work. He made the process expedient and thorough. Cleaning out our car and transferring things to the new one went smoothly and quickly. It was raining and would have been preferable to be under cover, however with their help, it was not a big problem. Yes, I would recommend anyone to deal with Lexus of Spokane.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Phyllis, thank you for your review! I am very glad that we could provide you with a positive, informative and helpful experience. We look forward to serving you again. Bob McLean, General Manager.

unknown

I had problems with my credit due to divorce and was helped by John G.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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201 Lexus 350RX

Asa was very nice & took care of me. I appeciate it. I am a long tiime customer & John Guiberson was very helpful in facilitating both vehicles. I have a 2009 IS250 also.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Cher, thank you for your review! I am glad that we could provide you with a very nice, helpful experience. We look forward to continuing to serve you and we will pass your thanks on to Asa and John. Bob McLean, General Manager.

Extremely Professional

I have to say my experience with Larry H Miller was by far the best I could have asked for! I have purchased a number of cars over the years and I can honestly say this was by far the best experience I have ever had buying a car! I highly recommend internet Sales Manager DJ Boehm if you are looking to buy a car. I was extremely impressed with DJ. He is very professional, courteous, knowledgable and quite frankly, went well above and beyond what most sales people would do to get my deal done. I can't give enough praise to him and his team! I also have to give great praise to Rocky Withers and Alan Harvey for working so diligently on getting my deal done. Like DJ, they were very professional and went the extra mile to make sure all my needs were met. Mine was not an easy deal to get done, but they made me feel comfortable, and at the end of the day I feel I got a great deal. Larry H Miller has gained a lifetime customer in me because of their compassion for the customer and their ability to get a very fair deal done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! I am glad that we could provide you with the best experience you could ask for! We will pass your thanks on to DJ, Rocky, and Alan. We look forward to serving you again. Bob Mclean, General Manager.

Billie Kerr

Pat did a great job with good xxu! Still helping out as needed! Brent was very kind! Rocky made the financial painless!!! Thank yo all so much! Was in earlier with 2010 450H for repair , Asa was great and job well done!! Ken and Billie Kerr

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your review! I am glad that we could provide you with a helpful, kind and painless experience. Tammy Burns, Customer Retention Manager