Reviews
Write a reviewSERVICE EVALUATION
QUICK REPAIR AND QUIET WAITING ROOM. NICE EXPERIENCE
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Linda, thank you for taking the time to provide us with your feedback. I am glad the repair was quick and you had a great experience! We look forward to working with you again. --Bob Mclean, General Manager
Routine maintenance visit.
Car was done on time, all maintenance items completed and the care was washed and all cleaned up. Personnel was friendly and knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Fred, thank you for your review! I am glad that we could provide you with friendly and knowledgeable service! Bob McLean, General Manager.
New car
We had a great experience here. No hard core pressure sales, I like that
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kevin, thank you for your review! I am glad that we could provide you with a great experience. Let us know how we can serve you again! Bob McLean, General Manager.
Above and beyond
We took our car in to get an oil change and they went above and beyond and fixed a broken piece of our car for no charge.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Naomi, thank you for your review! I am glad that we could go above and beyond in our service! Bob McLean, General Manager.
Excellent Sales and Service
John was exceptional to work worth. He clearly answered all of our questions, and was very professional. I would use him again for future purchases, and would recommend him to others.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! I am glad that we could provide you with a very professional experience. Bob Mclean, General Manager
Mrs, Karen Marcea
Very professional excellent service...always. Tim carefully checked my extended warranty and notified me that I needed to get work repair on struts immediately. I was unaware and I so appreciate his integrity and that of this dealership.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Karen, thank you for your review. I am very glad that we could provide you with professional and excellent service. Bob McLean, General Manager.
Rudy Preite
I brought my Lexus in for its 5000 service and also for a factory recall notice. I very much appreciated the prompt scheduling after the 400 mile trip to Spokane. Great service, fine staff, nice facility. Will definitely consider purchasing my next car at this dealership. Rudy Preite
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rudy, thank you for your review! I am very glad that we could provide you with a prompt visit and great service and staff! We look forward to serving you again. Bob McLean, General Manager.
Joe Hensley
Great Job! Everything was completed in a timely manner and I enjoyed visiting with Pat and the service team. The cookies are wonderful! Thanks, Joe Hensley
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Joe, thank you for your review! I am glad that we could provide you with a great experience. Bob McLean, General Manager.
Unprofessional
Doesn't follow up. Unprofessional. I will never recommend this dealership. I'm from out of town trying to buy a car and the sales manager wouldn't even help me. You're dealership is giving Lexus a bad name!!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We are very sorry to hear this and we will take this back to the team so that we can prevent this in the future.
President, Floral Consulting Group
Simply the best by far. Few, if any dealership, can perform like Lexus of Spokane. The service team is is awesome--especially Tim and Asa. New car experience or service, they excel. It is a pleasure to visit them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tom, thank you for your review! I am very happy that we could make your visit here awesome! It was a pleasure working with you! Bob McLean, General Manager.