Reviews
Write a reviewSuprisingly Pleasant Experience
Our experience purchasing our new (used) vehicle was a very good one. Specific thanks to our salesperson, D.J, who was helpful, honest and listened well to what we were asking for. He showed us the vehicles we wanted to see---not just what he or the dealership wanted to sell. We also appreciated his willingness to help us explore options for a second vehicle for our son. Overall, a wonderful experience. D.J. is a great asset to your dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review! I am glad that we could provide you with a pleasant experience! Bob Mclean, General Manager
Larry h miller Lexus
Great customer service. Washed and cleaned my car. Happy with the service and maintenance that received. Also the gentleman you shuttled me to and from work was extremely friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brett, thank you for your review! I am so glad that we could provide you with great customer service. We look forward to serving you again. Bob McLean, General Manager.
Lexus service review
I was very pleased with Tim, the gentleman who handled my service. He saw to it that all was checked out so a potential problem would not become a reality. We have never been to a service where we receive such consistent care and service. The car wash at the end is the "Icing on the cake".
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jean, thank you for your review! I am so glad that we could provide you with consistent care and service. Bob McLean, General Manager.
Earned my Loyalty
A recent service visit and a purchase were both quality experiences. The service experience is always predictably one that focuses on an expedited process, consideration for customer schedule, and a clean, smooth operating car. An honest communication of any upcoming car service needs is provided with no "selling" -- just the facts. John Guiberson is a knowledgeable and forthright sales representative who has consistently exceeded expectations in the purchase of more than one vehicle over the years. He has earned my loyalty; I'll always call John when I need another car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review! I am glad that we could provide you with quality experiences! Bob Mclean, General Manager
VERY HAPPY WITH LARRY H MILLER'S SPOKANE LEXUS STORE
I've always been treated well, gotten straight talk from my service advisor, who seems to genuinely care about me and my car, and I love that cookie.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! I am glad that we could provide you with genuine service. Bob Mclean, General Manager
Top Notch Service at Larry Miller Lexus of Spokane
I/we have been doing business with the Lexus dealer in Spokane for many years. We come back, again and again, when we want to upgrade our vehicles. This dealership, without fail, has ALWAYS provided outstanding service! Our sales person is John Guiberson. He is a straight talker and from my view can be trusted, without questions. He has ALWAYS treated us fairly. As to service, Tim McMicheal, senior service consultant, is second to none. I have never had anything less than outstanding service at the Spokane Lexus dealer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Gordo, thank you for your review! i am glad that we could always provide you with outstanding service! We look forward to serving you again. Bob McLean, General Manager.
LEXUS 460 sedan
Shawn D and John G. are wonderful to work with . They are both professional, friendly and are beginning to feel like family since this is the third car I have purchased from them.They make it easy to deal with without being patronizing. I think they go "above and beyond" when it comes to making it comfortable to me in explaining things ,for which I am very grateful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It's really great to hear that Shawn and John have been able to make each car buying experience a great one! We sincerely appreciate your repeat business! If there is anything else we can do for you, please let us know!
Normal routine service
This dealership is the best!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Mary! We will look forward to working with you again in the future!
Owner
I love my new GX460. I only wished Lexus had cooler looking wheels as the market package.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are glad to hear that you love your new GX460! If there is anything else we can do for you, give us a call!
Car repair
Thank you for great service! Job well done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to review our store, Connie!-Bob Mclean, General Manager