Reviews
The service was exceptional. The staff was friendly and...
The service was exceptional. The staff was friendly and knowledgeable. They seemed to work hard to get us the car we wanted as close to the payment we needed. We would recommend them to anyone!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for this short and sweet review. It pleases us to hear that we found your vehicle you wanted for the price you were looking for. We look forward to working with you in the future. If you haven't already, be sure to follow us on Facebook and Twitter for service specials and promotional deals. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
Prior to visiting Carriage Kia, I had a great deal of...
Prior to visiting Carriage Kia, I had a great deal of interaction via e-mail and telephone - all very informative and helpful. When I visited the first time, the Optima I had discussed with Tim Ingle was pulled to the front of the lot and ready for my test drive. At all times, Tim and was very friendly and knowledgeable about the car and the financing options - and very open to find a mutually agreeable price for the Optima. While signing the paperwork, Jeremy Smith showed my wife and (tech savvy!) kids the features of the car and helped to setup the bluetooth functions. Even though we arrived at the dealership late in the day and the purchase wasn't completed until after closing-time, we never felt rushed or treated as a burden to those that helped close the purchase and prepare the Optima for my drive home. Fortunately, the overall experience was pleasant - something I hadn't expected when I started looking for a new car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We'd like to thank you for writing this review. We feel it is important for every customer to feel informed and confident about their purchase before leaving the lot, so we're happy to hear that we were able to provide that experience for you. We hope you enjoy your new Optima, and we look forward to working with you again. Don't forget to follow us on Facebook and Twitter for service specials and promotions. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
I am giving Carriage Kia a rating of 5 out of 5. ...
I am giving Carriage Kia a rating of 5 out of 5. Everything was great from a purchasing standpoint, I did not have to wait all day long to purchase my vehicle. My Salesman (Orlando Lara) was easy to talk to and was very personable. I was given a great deal from Greg Simpson, and he helped make the decision to purchase our Kia easier. We liked the fact that Orlando was also the person who we signed our paperwork with, so this seemed to speed up the "car buying process".
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking the time to write this review. Orlando is a great asset to our team, so we're happy to hear you had the opportunity to work with him and get to know him. If you haven't already, be sure to follow us on Facebook and Twitter to get information about service specials and upcoming promotions. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
This experience started when I took my 2004 Optima in for...
This experience started when I took my 2004 Optima in for service. My car was fixed in a timely manner but I wasn't able to pick it up until the next day. When I went to pick it up, it had been hit in the parking lot of the dealer buy a hit and run driver. The dealership was very apologetic and was going to give me a rental until my car was fixed. One of the sales consultants got them to let me use a new 2011 Optima which I was interested in when I brought my car in for service. To make a long story short, my car that I brought in for service turned out to be totaled, Carriage Kia gave me a great deal on a new 2012 Optima and I couldn't be happier.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
After some time to think about my experience at Carriage...
After some time to think about my experience at Carriage Kia, I have given a "good" instead of excellent in my overall experience. There were times in the negotiations, that I thought that the shuffling of papers and offers back and forth to the owner (or manager) was confusing. I believe this is standard in new auto sales negotiatiions and Carriage Kia is no different from any other in this regard. I think that Carriage Kia would be a better dealership if it would work on negotation satisfaction. I did not leave confident that my "deal" was a win-win. My salesman, Greg Simpson, was pleasant to work with and none of this is directed towards him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your constructive feedback. The paperwork associated with buying a car can be confusing, so we do our best to make it as simple as possible. We are very sorry to hear that you felt unclear about the discussions in the negotiation. We look forward to working with you and your new vehicle in the future! Don't forget to follow us on Facebook and Twitter for service specials. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
This is my third Kia that i have purchased.I purchased 2...
This is my third Kia that i have purchased.I purchased 2 cars from this dealer and I am very happy with Orlando and the quality of the staff at the service dept. The gas mileage is so good that I have purchase exactly the same car just different color.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate you reaching out to us. We love to hear from returning customers! Orlando is a great member of our team, and we are very happy to hear that you have had the opportunity to work with him. We're pleased to hear how much you are enjoying your Kias, and we look forward to working with you again in the future. Be sure to follow us on Facebook and Twitter for service specials and upcoming promotions. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
Experience was fine. Leased a new 2012 optima Ex....
Experience was fine. Leased a new 2012 optima Ex. Payments went up 80$ a month from previous car but I'm happy with the deal.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate you taking the time to write this review. Congratulations on your new Kia, and we're happy to hear you are pleased with the deal. Mike and Brian will be happy to know that they provided you with a positive experience. If you haven't already, check us out on Facebook and Twitter for service specials and upcoming deals. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
we had a great experience with carriage kia. if you are...
we had a great experience with carriage kia. if you are looking for a new car this dealer would be the perfect place to start.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for your short and sweet review. Greg is an asset to our team, and we are happy to hear you were able to work with him. Don't forget to follow us on Facebook and Twitter to learn about service specials and upcoming deals. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
Everyone was cheerfull and polite to deal with The thing...
Everyone was cheerfull and polite to deal with The thing that impressed me the most was finding the new testamentible in the glove box. Keep part going .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate you taking the time to write this positive review. We do our best to cultivate a happy environment at our dealership so both our employees and customers enjoy their time spent there. We look forward to doing business with you again in the future! Don't forget to follow us on Facebook and Twitter for specials. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
its was all good from start to finish . great job guys ,...
its was all good from start to finish . great job guys , great price , no run around the crew was great to work with , car was detail , full of gas , thanks ricky moore
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ricky, thank you for taking the time to write this review. We couldn't be happier to hear that your experience with us was positive, and your purchase price was what you hoped for. Be sure to follow us on Facebook and Twitter to learn about service specials and upcoming promotions. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com