Matthews Kia of Schenectady

I am very thankful for all that this KIA dealership did to help me get my Sorento. I love it and hope to have it for may years. Thank you Ed, Mike & Brett!!

salesman Dave DeNero was most helpful and a most excellent salesmen , even taking my calls on his day/days off. Much appreciated. I could see Dave was the busiest person on the floor and deserves a raise. Thank you. ****

My salesman Michael was knowledgeable, knew product features was very outgoing guy and we had some laughs! Michael and Manager Ed were able to get the deal done in a timely manner and I was in and out in less than an hour!

Michael was very kind and helpful. I appreciated his personable charm. He listened to my concerns and made me feel comfortable during my time at fucillo.

I had a 2012 Kia Sedona for 5 almost 6 years. Never had any major issues with it. It ran great. Paid off the loan in September. Was planning on using the extra money towards credit cards. In October I brought the van to Fuccillo Kia in Schenectady for a recall. I don't know anything about cars myself, but the recall had something to do with the fuel system (my receipt says fuel delivery pipe). About a month later the van stalled on the way to the store. I turned back the key and tried to restart the engine. It tried to start. It would even start up and then shut off again after a few seconds. I called my Uncle and he came and looked at it. He said it sounded like it wasn't getting fuel to the engine. I thought back and remembered about the recall and had the van towed up to Fuccillo. They said it didn't have anything to do with the work they did on it. I waited to hear back from them about the issue and nothing. Called them, they said they hadn't had a chance to look at it yet. So, tell me how they knew it didn't have anything to do with what they previously worked on, if they hadn't looked at it yet. Anyway, for 2 weeks every time we called about the status of my vehicle, we were told, "I'm sorry, we haven't had a chance to look at it yet." They said they were short staffed. When they did FINALLY get to it, we were first told it was the fuel pump. Then they called back again and said it wasn't the fuel pump it was something else. I don't know what it was, but it was going to cost $2000 to fix and if they started taking things apart and found more issues it would cost more...according to them. My guess is, it was whatever they "fixed" for the recall. However, like I said, I don't know anything about that kind of stuff. So, we decided to see if they would give us anything for a trade in. My mother drove me to Fuccillo, they gave us $500 for the trade in. Fine. Whatever. Got a 2016 Honda Odyssey. Hadn't even had it a whole month and something was going on with it already. Had it towed to Fuccillo because that was where we bought it and it was supposed to be under the used car warranty. We called ahead of time to let them know we were bringing it in. The next day, they tell me I'm better off taking it to a Honda dealer. So, I had it towed...again. The Honda dealership tells me the radiator hose came off and the clamp wasn't on it. He said he called Fuccillo to talk to them about it. I don't know the details of the conversation, but he said they weren't very nice to him. I do NOT reccomended this place to anyone. Please, save yourself the hassle and go somewhere else. Sure they may be nice when you are buying a vehicle from them, but after that forget it. I'm reporting them to the Better Business Bureau. We shouldn't have had to pay over $300 (for the fix plus the second tow) to get a $2 clamp put on a hose that they should've made sure was good before selling the vehicle. They have lost me as a customer. My mother, who has purchased 7 vehicles from different Fuccillo locations over the years, also said she will not buy from any Fuccillo again. The salesperson we worked with is not on the list so I chose one at random because it wouldn't let me not choose one. The person we worked with is Matt. I do not remember his last name.

Brought my Sportage in for service and the actual cost and time to complete were even better than the estimate. Great work, done quickly! Thanks!

Everything was excellent. No issues at all. We live our car! Mike was awesome to work with, very knowledgeable and helpful. We would return to Kia.

I would recommend the dealer because of my sales man Andrew he was great ! Extremely help even after the sale was made. He really went above and beyond for me

Overall service by the people I worked with was great. My salesman Will answered all questions I had and was very welcoming. The only downside was that it took way too long to get my paperwork. I understood that it was busy that day but I spent about 5 hours at the dealership and half the time was spent just waiting for the paperwork to be drafted. Other than that, the sales department was great.

Salesman, Matt was very helpful in maintaining safe distancing during buying our new Kia. We quickly agreed to a fair price and drove home in our new Kia in a short time frame. Thanks Fuccillo and Matt for a good and safe car buying experience.