Matthews Kia of Schenectady

Disappointed with lack of adherence to Covid regulations, esp masks. Customers are required, but apparently not so much for staff and GM didn't have one on the entire 5 or 6 hours we were there. Finance also did NOT give price option without added warranty/gap coverage. I would have taken them, but really should be given an option, now paying $75 a month more than I wanted to, but that's not the point. Course then again didn't get a choice of banks either like I have in the past, possibly based on my credit but who knows cause I wasn't told anything. Andrew was our salesperson, in a way. Really didn't answer many questions or show us the car much, maybe if he did I would have realized beforehand this car doesn't have cruise control which I thought would really be standard for cars now. Did keep us waiting without an explanations on what was taking so long-- we were in for seriously 5 or 6+ hours. All in all I won't be a return customer.

Customer service is very good thank you for helping we really appreciate and we will recommend Kia dealer so anyone who need a vehicle thanks

Andrew was very helpful and made the experience quick and painless. I enjoyed working with him and I would recommended him to others in the future.

We had a great experience. Dave DeNero was wonderful to work with. Very professional and knowledgeable. Listened to what I wanted and made it happen.

Fuccillo Kia is the best place to buy a car it's like a big family in there I love coming fuccillo Kia service department to fix my optima that's my third car and I'm very happy

Having to return made me question everything but the second time around staff was friendly professional and explained everything to me! They told me I would be there for a while but I was in and out. And I like how I was walked out and my car was cleaned with sanitizer !!!!

always able to get right in with exteneded service hours,sales and service always go above and beyond to insure everything is explained,very thorough

Sales consultant not knowledgeable about car and process for selling. General manager never came out to speak to us. My negotiated price was not honored and I was rushed with little explanation about numbers on contract when it appeared incorrect. Sales person was off lot before I even drove off in car.

Im very please with the service with all the people that work there. I would refer them to everybody. Thank you for being so kind

I never have any issues. All three of my kias were serviced there will continue to purchase and use the service keep up the good work