Reviews
it was grand
he kept me up to date with my car also he told me why the engine light and how they will fix it.how long it would take
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Ed Dupuis, edd@fuccillo.com
Well done; efficient
Well organized with good accommodation to Covid-19. Man at check-in was very affable and did a good job cleaning car after service. After six years using Fuccillo service for two KIA Souls, I am very pleased with the service department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Fuccillo Kia of Schenectady was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Ed Dupuis, edd@fuccillo.com
I love this dealership. Woody sold me my car two years...
I love this dealership. Woody sold me my car two years ago! I recently moved to Maryland and I drive here to have my car serviced because I don’t trust anyone but you guys. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Ed Dupuis, edd@fuccillo.com
The service department was speedy and very helpful.
I needed a QUICK fix and I got one. Missing a cover on my consul for the manual shift override. Called the towing company who blamed the dealership service department. No one wants to claim ownership and I don't want to have to eat the cost. The Kia family has always treated me well - so this is a situation in progress. LOVE my KIA Crew!!
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Ed Dupuis, edd@fuccillo.com
The buying a car online was very quick.! I was impressed...
The buying a car online was very quick.! I was impressed with their service. This is my second lease through them and Kia financing is great as well. I will continue to use this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Kind regards, Ed Dupuis, edd@fuccillo.com
Stay away from this dealership..they won’t answer your...
Stay away from this dealership..they won’t answer your questions and I still don’t have the info I need...also they bait & switch on prices
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
I am sorry to hear your questions were not answered. Please give me a call so I can do my best to help! Krystin Strand Customer Relations Manager (518) 363-7640
I have bought several cars from Fuccillo and this was the...
I have bought several cars from Fuccillo and this was the first time that my first service was not free or car vacuum. Slightly disappointed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for alerting us of this issue. I would like to assure you that we never intend to do anything but provide the best possible customer service experience. If you are willing to contact us at your convenience, we would be more than happy to further discuss this issue and move forward in a positive direction. Sincerely, Ed Dupuis, edd@fuccillo.com
Upon closer inspection, this certified car had MANY...
Upon closer inspection, this certified car had MANY scratches, was not cleaned out and had some sort of hardened goo on the bumpers. NOT HAPPY!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello Jeffery I would like to speak with you more about your issue. Please give me a call. Krystin Strand Customer Relations Manager (518) 363-7640
Better than even expected
Carolyn was GREAT! Work was clean and efficient. Thank you to mechanics and technicians!! I Love my car! My “baby”! Well taken care of! Quick too...thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this amazing review! We really appreciate your business. Sincerely, Ed Dupuis, edd@fuccillo.com
great service
This is my second Kia Sportage that I purchased here. The service department has always been excellent as had the sales department. I will continue to purchase from them. I wish they sold pick up trucks. .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Stephen, your feedback is invaluable to our team. We appreciate you taking the time out of your day to leave us this amazing review. Sincerely, Ed Dupuis, edd@fuccillo.com