Reviews
Leased New 2020 Kia Forte
This was my first time ever to lease a car and I did everything online. It went very smoothly and I am very happy with my car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am so happy we were able to provide you with a first-class remote buying experience! Leasing a car can be nerve-racking and I am so glad we were able to keep the process smooth and stress-free! Krystin Strand Customer Relations Manager (518) 363-7640
Very one went above and beyond for us. You have a special...
Very one went above and beyond for us. You have a special guy in service and his name is Kenny. Thank you again for all you do
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Ed Dupuis, edd@fuccillo.com
I was grateful for the email reminder that I had service...
I was grateful for the email reminder that I had service due- and offered pick up & drop off. This service is above & beyond what I expected& so appreciated during these crazy times!! Thank you!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Ed Dupuis, edd@fuccillo.com
The communication was pretty poor. Having to call back 3...
The communication was pretty poor. Having to call back 3 times when I was told they would get in touch with me was poor peace out.25 words
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Ed Dupuis, edd@fuccillo.com
Always thoughtful, informative, and efficient!...
Always thoughtful, informative, and efficient! Knowledgeable about my issue and protocol surrounding it! In and out within 30 minutes! Thanks kenny and staff! Good job
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Ed Dupuis, edd@fuccillo.com
Could not have asked for a better and easier experience....
Could not have asked for a better and easier experience. Especially during this pandemic Thank you To everyone who helped! I definitely recommend all of you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! I am so glad we could help in this difficult time! Please let us know if we can assist again the future! Krystin Strand Customer Relations Manager (518) 363-7640
Great Dealership
Fuccillo Kia is a great dealership. Tried out my 2020 Kia Forte just before they had to close for the corona virus. Took a few calls to get done and get it delivered. Even with everything going on, Krystin and Freddy got the job done. The guys that brought the car were great as well. Thanks everyone at Fuccillo Kia. Just like Billy says - Fuccillo Kia really is H U G E!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Ed Dupuis, edd@fuccillo.com
Fuccillo Kia Always has time for me
I needed a NYS inspection and even with the limited appointment times and staff inspired by social distancing, Kias Service department was able to accommodate me and I have me in and out Super Quick!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Ed Dupuis, edd@fuccillo.com
Freddie and Ed were very helpful knowing it was an...
Freddie and Ed were very helpful knowing it was an unexpected visit for a new car with the carona virus going on! Thankyou fuccillo Kia
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. Sincerely, Ed Dupuis, edd@fuccillo.com
More detailed explanation what a customer requests when...
More detailed explanation what a customer requests when visiting or appointed scheduled .... more food selection for customers while wait for service or purchase of a new vehicle...
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We really appreciate your feedback, JoJo. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Ed Dupuis, edd@fuccillo.com