Reviews
No hassles at all with the service my leased Optima....
No hassles at all with the service my leased Optima. Parts were under warranty and the service dept kept clear, open communication about the simple fixes.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback! We are happy to hear about your positive experience at Fuccillo Kia of Schenectady, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Ed Dupuis, edd@fuccillo.com
Conniving Manager/Matter of fact attitude.
Brand New Vehicle has a messed up passenger handle, stain on arm rest, and a scratch on bottom of chair. Sales person was nice.. NO issue with him at all. The manager who names i cant remember was a slick dude. All he seemed concerned with was trying to get me to buy a vehicle, lie about numbers, not do the paperwork correctly, and sit in the corner and eat some fried rice and chicken wings. Then i went back after leaving because i forgot to give them something, and the same manager basically blew me off when i was talking to him making his coffee, while trying to walk over to the tv. Acted like he could care less about my issues with the car, and when they would get replaced. Was walking away as i was talking to him. SO RUDE. I cant wait till this place open back up from this Codvid 19 virus issue.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I’m truly sorry you had a bad experience with us. Our goal is to work with our customers and find solutions if we come across any problems. Please give me a call directly so I can get your service issues taken care of immediately. Our service department is open. Freddy 518-241-6156
I trust my vehicle in the hands of the techs at kia. Very...
I trust my vehicle in the hands of the techs at kia. Very happy with the customer service! The techs take the time to explain what is going on with my vehicle and how they will fix the issues.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Racheal. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Ed Dupuis, edd@fuccillo.com
a bit time consuming, but it worked out
Your sales rep Vanie was very helpful thru the entire process, I was not an easy case to bring to a successful conclusion. Vanie helped make it as painless as possible
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Ed Dupuis, edd@fuccillo.com
It was very pleasant and the wait area was very clean
It's very friendly and the staff is very friendly and helpful and they tell you up front about the service you will get and the cost that will incur
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Ed Dupuis, edd@fuccillo.com
quick and easy
The dealership is easy to get to and the staff is friendly and knowledgable the place is clean and organized would definately go back again for sales
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Ed Dupuis, edd@fuccillo.com
I had a great experience with Fuccillo Kia in...
I had a great experience with Fuccillo Kia in Schenectady. It was a pleasure to work with both Bobby Coia and Freddy Pacheco. They provided excellent customer service. No complaints here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Ed Dupuis, edd@fuccillo.com
Matt went to bat for us. Don’t think the transaction...
Matt went to bat for us. Don’t think the transaction would have happened if he hadn’t done that for us. We went away happy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the great review. We're happy to hear about your 5-star experience with Matt. Please don't hesitate to contact us if we can assist you with any future auto needs. Sincerely, Ed Dupuis, edd@fuccillo.com
Everything was perfect
Very happy with the service! It took less than an hour, I was told what they were going to do the car and got a phone call because they found something and wanted to know if I wanted to address it. In less than an hour, everything was done. Staff was very friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Ed Dupuis, edd@fuccillo.com
This is the second car I’ve gotten from Fuccillo. Went...
This is the second car I’ve gotten from Fuccillo. Went back because of my previous great experience. Second time I’ve worked with Andre also. Couldn’t be happier with my experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Ed Dupuis, edd@fuccillo.com