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Matthews Kia of Schenectady

(921 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2024 consumer dealer award
View 1 awards
2024 consumer dealer award
New (518) 631-3910 (518) 631-3910
Used (518) 631-3908 (518) 631-3908
Service (518) 901-3324 (518) 901-3324

Reviews

(921 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Matthews Kia of Schenectady from DealerRater.

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Service was great, people were friendly and helpful. Made...

Service was great, people were friendly and helpful. Made me feel special. Walked me to my car, went over everything that was done, had my car brought around to door.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Ed Dupuis, edd@fuccillo.com

Customer service was great. It was quick to sign in and...

Customer service was great. It was quick to sign in and less than an hour of a wait. Happy and satisfied. Keep up the great work!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. Sincerely, Ed Dupuis, edd@fuccillo.com

Great Customer Service

Even though is was Saturday and staff was low, I was still greeted with Great Customer Service. I expected a wait time to be a little longer than usual but this was not the case. They also took care of a recall upgrade that I was not aware of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you. We know bringing your car in for service on a weekend is a hassle and we couldn't be happier that we made the process a bit easier for you. We look forward to working with you again if you ever have any automotive needs. Sincerely, Ed Dupuis, edd@fuccillo.com

Very friendly very accommodating Vanni Singh was an...

Very friendly very accommodating Vanni Singh was an excellent sales person and Billy the manager is very Professional he really worked with me to meet my financial needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking a moment to share your feedback with us. I'm pleased to hear Vanni and Billy were able to provide you with a 5-star experience. Please don't hesitate to contact us if we can assist you with any future auto needs! Sincerely, Ed Dupuis, edd@fuccillo.com

AMAZING SERVICE

Friendly, quick and informative every time. Keeps me informed through the whole process. Always very honest. Amazing staff. And never had a poor experience. Many thanks to CJ and the whole staff at Fuccillo Kia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for the amazing review WPOZNIAKAS! I hope we can continue to provide you with such great service! Krystin Strand Customer Relations Manager (518) 278-6135

I am not sure I will make 25 words, but I could only say...

I am not sure I will make 25 words, but I could only say that everyone at that dealership is great. Friendly, helpful and doing their best to satisfy the customer. I had good experience, Andre was supper nice and also the gentlman from the finance part of it. Sorry I do not remember his name.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. I am happy to hear everything went well for you. Please let us know when we can assist you again. Sincerely, Ed Dupuis, edd@fuccillo.com

Excellent service and communication. Will definitely be...

Excellent service and communication. Will definitely be going back for future servicing CJ is great to work with and the technicians do a great job

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Ed Dupuis, edd@fuccillo.com

Positive

Overall it was a good experience. Kevin is a very educated, enjoyable young man to work with. Kevin made me feel like he was really listening to my wants and needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you for letting others know about your experience. If you ever need anything in the future, please don't hesitate to let us know! Sincerely, Ed Dupuis, edd@fuccillo.com

thorough

Great staff, well informed and very helpful. The lease agreement was very well explained-----the highlights were thoroughly covered with any/all options brought to my attention, some of which I had no knowledge of previously..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful feedback. We are pleased to hear our team could provide you with a helpful and efficient experience. Please don't hesitate to contact us if we can assist you with any future auto needs. Sincerely, Ed Dupuis, edd@fuccillo.com

Great location for me. Sales staff helpful and...

Great location for me. Sales staff helpful and knowledgeable. Good experience, and would most likely come back when I need a new car. I like the service department too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Ed Dupuis, edd@fuccillo.com