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Matthews Kia of Schenectady

(920 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2024 consumer dealer award
View 1 awards
2024 consumer dealer award
New (518) 631-3910 (518) 631-3910
Used (518) 631-3908 (518) 631-3908
Service (518) 901-3324 (518) 901-3324

Reviews

(920 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Matthews Kia of Schenectady from DealerRater.

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Great experience

Super smooth easy process I live on Long Island and was able to get my new car without driving a mile they delivered me my new sportage and took my trade in no hiccups freddy the manager is awesome

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review ROCONDINO! As a long islander myself, I am glad Fuccillo Kia could assist with your new ride! Krystin Strand, Customer Relations Manager (518) 278-6135

I just have to say that Freddy was absolutely AMAZING. He...

I just have to say that Freddy was absolutely AMAZING. He worked with me to get my payments within my price range, and hand delivered the car to my house (on Long Island!) which was super easy and stress free. I previously drove a Mazda 3 sedan which I LOVED so my plan was to trade that in for the Mazda CX3 when my lease was up, but the prices were way too high for what I was looking to pay so I started looking elsewhere. I was never a Kia fan and I mean NEVER. I was very skeptical about leasing a Kia, I wasn’t even going to consider it but I went to test drive it anyway after looking at a few other cars and seeing the prices were still not what I was looking for, and OMG what a smooth ride. I test drove the Kia Sportage and I was so impressed with the sporty look of the outside, the interior was super nice, spacious, and the whole console display looked like a luxury vehicle. After that, my mind was made up, my new car was going to be the Kia Sportage. I have to say, it drives just as nice if not better than my Mazda did! It’s so freaking cute! On top of that, my insurance is way cheaper with the Kia than it was with the Mazda! You just can’t beat it! I absolutely LOVE LOVE LOVE my new Kia Sportage. Thank you so much Freddy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review Nic! This is what we strive to see happen, Happy customers! Krystin Strand, Customer Relations Manager (518) 278-6135

Leasing

I had never leased a car, so, I stopped by to find out about them. A week later I was driving a new Kia Sportage. I am so happy with my decision too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.
Dealer response

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Ed Dupuis, edd@fuccillo.com

Andrew was amazing!

He was helpful! He heard all of our wants and needs, price range and interest rate. He got us the best deal and we didnt have to spend the whole day their. We went on On Saturday and a few hours later left with our car and a great warranty...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Ed Dupuis, edd@fuccillo.com

Friendly and quick

We brought our car in to be serviced. I cannot remember the name of the gentleman who helped us but he was very friendly. We were in and out within an hour. Always have a good experience at Fuccillo Kia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Thanks for your perfect review. We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Ed Dupuis, edd@fuccillo.com

Lease a suv

Everything was great. Very friendly staff. Very personable. I went there with the intentions of leasing a car and ended up getting an SUV for just a little more money. I’m happy with my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review! We at Fuccillo Kia appreciate you taking the time to let others know about your experience! Please let us know if you need anything else in the future! Krystin Strand Customer Relations Manager (518) 278-6135

Efficient and quick service, with full explanation

H Didn't have an appointment and had taken a nail in my tire. No questions asked, got me in and did the repair right away !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Ed Dupuis, edd@fuccillo.com

We have been long term customers of the fuccillo family....

We have been long term customers of the fuccillo family. To the sum of 5 cars from fuccillo kia Latham twice a new Jeep from fuccillo Amsterdam two cars from fuccillo Nissan Latham . However after months of asking us to turn in our leased Kia Forte that the lease will be done in a few months with no penalty and all the other promises, we decided to go and take them up on it and lease another new car. The person we had the appointment with isn’t who helped us. We had Andrew porter. We wanted a 2019 Kia Optima listed at $1600 down $210-$220 a month. First he said we’ll just take a 2020 out because it’s right here. Why? That’s not what I’m looking for. Second when I told him about us wanting to turn in the lease for the deal they were offering, he’s says well let’s look at numbers and he’ll get someone to look at the forte, I asked about no money down and he comes back with a $365 a month payment. WHAT? Ok so what if we do the $1600 down? He says well its still going to be over $300 a month because they’re going to roll the remainder of the lease and stuff onto the car payment. A car I’ve had for going on 3 years with at the time only had 10,000 miles on it. That did it for us. We’ll from now on take our business elsewhere and will totally stop referring people to them. I don’t do well with lies and a place that’ll try playing people in such ways. I only wonder how many fell for this and in the long run are paying for two cars in one. You’ve lost a good customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

I'm sorry to hear that you’ve had such a bad experience here at our Kia location. This is not the kind of experience we want for our customers. My name is Freddy I would like the opportunity to work with you on this issue. Please contact me directly fpacheco@fuccillo.com or 518-241-6156

I was in and out less then an hour

Mikayla was very helpful and and very friendly and knows what he is doing and I was out within reasonable time I I would recommend all my friends there any time

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Ed Dupuis, edd@fuccillo.com

Warranty Repair

Fuccillo Kia always does a great job when repairing my Kia Forte Koup. I would definitely recommend anyone to go to them for a car

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. We're glad to hear our team could provide you with an excellent experience. See you again soon! Sincerely, Ed Dupuis, edd@fuccillo.com