Reviews
Great salesman and a great deal
This is my third lease from Fuccillo's and I had no hassles!! no pressure!! just a nice easy time. I got a great deal, my salesman, Bryan, I felt, was honest and eager to accommodate me and my needs. I would recommend this dealership to anyone. I know I will be going back when this lease is up.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking a moment to share your feedback with us. I'm happy to hear Bryan and our team could provide you with an excellent car buying experience. We appreciate your recommendation and we hope to see you again soon. Take care! Sincerely, Ed Dupuis, edd@fuccillo.com
could have done better
Andrew Porter was a great salesman but there were some basic things about the car he didn't know. They pushed us to pick up the car as soon as possible, even encouraging us to finance vs cash so that we could take it home immediately, yet it wasn't ready when we arrived. We were told a paint imperfection would be fixed but after 3 hours it still wasn't, and only then did they discover the second key was missing, only to be found after a new key was made. After 3 hours we were almost late to another appointment and insisted we had no questions and needed to leave but Andrew insisted on going through some features.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Hello KATYKEY Thank you so much for taking the time to provide feed back. We strive to offer the best customer experience we can and I would like to discuss your issues further. Please give me a call! Krystin Strand Business Development Manager (518) 847-0800
Kind of ok
The was friendly and took care of me, I got a great car. I didn’t like how many times (17) they check my credit the high payments and the force me into going to a loan with my son even though I said that I preferred not to because I wanted to buy a car for my self in couples of months and now probably cant
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Ed Dupuis, edd@fuccillo.com
Easy in and out with a Car, Woody was great to work with
Very pleased with how quickly we made a deal, The sales team bent over backwards to help with everything. Would highly Recommend this Dealership and look forward to buying another vehicle from here.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Ed Dupuis, edd@fuccillo.com
Renewed Faith in Fuccillo Kia
I swore last time I bought a car from this dealership that I wouldn’t be back (all due to the salesman). However, my GPS had other plans. I ended up back at the same place and was greeted by Joseph. Joe was professional and warm from the beginning to the end of the process. My faith in your dealership has been renewed.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback I am pleased to hear that our team took care of you and that everything went very smoothly. Please let us know when we can assist you again. Sincerely, Ed Dupuis, edd@fuccillo.com
Great service!
Had an appointment for an inspection, nothing major, but had a family emergency I needed to get back to. They took my car right in and got me out in no time at all. I really appreciated their understanding and working so hard to get me out so quick!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review. I am glad to hear our team could provide you with a quick and efficient service experience. Please don't hesitate to contact us if we can assist you with any future auto needs. Sincerely, Ed Dupuis, edd@fuccillo.com
Prompt
I brought it in for inspection in and out in 10 min, the people are friendly. There are always snacks and drinks available for free which is a nice complement
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Ed Dupuis, edd@fuccillo.com
My experience has been very good
My 2019 kiaSorento is my 5 kia I have bought at your dealership. I have been very satisfied with the suv’s And the service has been very good. My sales man has been very good and I would recommend him to my friends. I love my Kia Sorento , I bought my first one in 1998.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We can't thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Ed Dupuis, edd@fuccillo.com
2019 Kia Forte
Fantastic service. I was in and out in under 3 hours and left with a brand new car that I love! I definitely will be recommending to all my friends and family !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the terrific feedback! We strive to provide each of our guests with an outstanding experience and I'm glad to hear our team could do just that. Please don't hesitate to contact us if we can assist you with any future auto needs. Sincerely, Ed Dupuis, edd@fuccillo.com
Battery issyes
During the service, communication and assurances from the tech was over the top. He worked hard to solve and satisfy my issues I appreciate this kind of service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review. I am glad to hear everything went well for you. Please don't hesitate to contact us if we can assist you with any future auto needs. Sincerely, Ed Dupuis, edd@fuccillo.com