Reviews
Unmatched customer service!
Fuccillo Hyundai has consistently provided high quality, responsive, timely service since the purchase of our vehicle earlier this year. They have been outstanding, and we have appreciated it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Good Evening, We greatly appreciate your continued business and value your time in providing feedback! I'm glad that we have been able meet, and exceed your expectations in all aspects of our dealership! I feel like we have a really great team of employees here that truly care about our customers. Thank you again and we look forward to continuing to be your vehicle service provider. Have a great weekend! Briar H. Rose Service Customer Relations Manager Fuccillo Automotive (518)374-9161 Ext. 2230
Thank you Timmy
We are very happy with the car we brought from you. I will come back for you for our next car we would be expecting to buy fairly soon. Thank you a lot spending good amount of time to negotiate on terms and all in general.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this great review! I am so happy to hear you had such a great experience with Tim Brunette and that you love your car! Congratulations! We look forward to seeing you again! Best, William Granata, General Manager, 518-382-0274
Excellent service
I am very happy with the service I received last Friday at Fuccillo. The battery on my 2015 Lincoln MKC was bad and I was surprised to hear it was covered under warranty. Nick scheduled my appointment for the next day after I called and was very courteous, friendly and helpful. The work took a little longer than I anticipated but I am still thankful the problem was taken care of correctly and it didn’t cost me a penny. I am, however, still waiting for an email from the service department outlining the work that was done for me records. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this great review! I am so happy to hear you had such a great visit with Nick and our Service team. I am glad everything was taken care of and under warranty for you. Please reach out to our Service Department so they can send you your records. Best, William Granata, General Manager, 518-382-0274
Excellent service and with a complimentary ride to lunch!
Great service by Nick and staff. On time plus a shuttle to and from lunch /good waiting area and sales area - all employees were very courteous and the mechanics did a good job of explaining work- service department was excellent to work with
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this great review - I am so happy Nick and our service team were so courteous and provided you a wonderful experience! We look forward to seeing you again. Best, William Granata, General Manager, 518-382-0274
Professional dealership
If you are looking for a personable, professional salesman ask for Richard Loomis. He is knowledgeable about the cars he is selling and there is no high pressure sales. It was a pleasure dealing with him.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for this great review, I am so happy you had such a wonderful experience with Richard! Congratulations on your new purchase. Best, William Granata, General Manager, 518-382-0274
Misdiagnosed problem had to go else for proper diagnosis !!
Service was terrible Brought the car in it was misdiagnosed I was charged for the mis diagnosis then went elsewhere at the car properly diagnosed brought it back and they confirmed that that was correct and now will fix it under warranty the best part is they offered to keep my initial payment from the misdiagnosis and Use it as a credit for an free oil change with my own money I said you should refund me and give me the oil change they scoffed at me. I would not recommend no use your service department again
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Good Afternoon, Your feedback is a key to our success in ensuring our customers are more than satisfied each time they visit us. For this reason, I appreciate the time you took to review us. I am concerned regarding the rating we received and I would love to speak with you about this matter further. If you could call me directly at (518)374-9161 Ext. 2230. Thank you. Briar H. Rose Service Customer Relations Manager Fuccillo Automotive (518)374-9161 Ext. 2230
Exceptional and informative
This specific car dealership is always kind and welcoming. Woman friendly when it comes to knowledge of my new car. I recommend it for all car shoppers And the auto shop is just as friendly. Quick to help with questions and concerns.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this great review, I am so happy you continue to have such pleasant experiences with our team here at Fuccillo Lincoln Hyundai! We appreciate your loyalty. Best, William Granata, General Manager, 518-382-0274
very upset
i only had this car 11 months.no coverage,no warranty unbelievable.also under 50,000 miles.a week to replace radiator dissatisfied very upset
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Good Afternoon, Thank you very much for your honest feedback. I'm sorry to hear that your vehicle was here longer than expected. I would love nothing more than an opportunity to better your experience. If you could call me directly at (518)374-9161 Ext. 2230 so we can discuss your previous visit here further, that would be greatly appreciated. Take care. Briar H. Rose Service Customer Relations Manager Fuccillo Automotive (518)374-9161 Ext. 2230
Good Sales Service for "18 Elantra Sport
Nicole was very friendly and helped me through the process. I went to 8 different dealerships and drove 12 different cars before deciding on my Elantra. What sold me was the warranty.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for this great review, we really value your feedback! I am so happy you chose us as your dealership. Congratulations and enjoy your Elantra! #FuccilloHyundaiFamily Best, William Granata, General Manager, 518-382-0274
Friendly and helpful staff
Simply put, shopping experience with Fucillo was great. Sales staff, Derek D. was very friendly and helpful. I didn't feel rushed or pressured to purchase a vehicle from him. The new vehicle finance was assisted by a very helpful staff, Ernie. Although I end up staying close to the end of business at Fucillo, the team was very patient and professional. It made my shopping anxiety (of purchasing a new car) much better. When an issue arose after hour, Scott R. promptly attended to the problem. Very thankful for the help given by the staff from the dealership. I would recommend Fucillo to anyone in a market for a new car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for this great review! I am so happy Derek Denison and our team were such a pleasure to work with and that we were able to help you get into your new vehicle. Congratulations! Best, William Granata, General Manager, 518-382-0274