Steele South Loop Hyundai

Armando Pena has been one of the service advisors I've worked with at Sterling McCall Hyundai for almost 5 years now. He is professional, courteous, and friendly in a comfortable way. I appreciate that the service technicians inspect my car every time I bring it in for free since the car I own was a rental car before I bought it. The cashiers are always courteous and friendly and my car is always washed and vacuumed when I pick it up. I'm always happy that they are able to provide a ride for me when I am unable to stay for the duration of the service. Prices are also very reasonable.

Have purchased 2 cars from this dealer. Each time I had a great experience. Have always used them to service my cars, and have always been satisfied.

Armando Pena is an excellent service advisor. He cares about the customer and takes his time to make sure he gets the job done. Armando is very professional and always has a smile on his face. He greeted me and is always courteous. He is the reason I go to South Loop Hyundai. After Aubrey Cook left as the Service Manager. I was hesitant. But Armando is the only reason I go there. Armando is very knowledgeable about the cars. The new Service Manager - Desiree is not very professional and is not at all a people person. She wouldn't let me in early to get coffee. I ask her to turn on the TV while I waited but she never did. She never once came to talk to me or introduce herself. But when I looked in her office she was shopping online. I purchased 7 cars in the last 10 year's there at that dealership because of Aubrey and Armando. Over 100,000 dollars worth of vehicles for my family and I. But if the new service manager continues to work there with her attitude then South Loop Hyundai is going to lose alot of business starting with me. I wasnt impressed with her at all. Michael Aswell Sr.

The service department is great, as always! I was extremely impressed with the way the staff is working in this current new circumstance. Thanks Armando

Received great service and they made great efforts to keeping customers safe. Called me to inform me of additional work needed and resolved the problem with an honest and reasonable cost Now that's Great service.

Worth the trip. Good experience. Will tell my friends! Chris was most helpful. I have purchased four vehicles from this dealership starting in 2013 I drive a 2017 they take excellent care of it

Went in for a oil change had a coupon for a special ask at the counter if I could use it was told yes went the service was done and it was time to pay was told I couldn’t use it I’ve had problems here before but it’s so close to my home I keep giving them another chance but this is the last straw NEVER again

I came to do state inspection on 02-10-20 and was told by Javier Sandoval that my 2017 Hyundai Elantra was FAILED. I checked with other mechanic shop and was advised it is good and pass. I advised Craig Murrell and then he admitted the state inspection tester was down. He told me to return few days later. I returned today 02-13-20 and Javier Sandoval stated that the machine was not fixed. He told me to come back again. I came again and again. He could not complete my inspection. He also did not refund $25.50 inspection fee to me. He said he give me sales credit but I don’t want sales credit. I NEED my $25.50 refund!!!

Took care of key fob orogramming. Purchased used car and needed 2nd key. Purchase was quick and programming was quick. Service was good and timely.

From test drive to drive out, it takes about 5 hours to purchase a vehicle at this dealer. My review is not on buying a vehicle but what to expect for the years to come after purchase. I purchased 2 Genesis and an Elantra from this dealer so I think I’m a loyal Hyundai owner. *October 2019- took my wife Genesis because the driver side seat heater stop working. I was told that the “module” needed to be replaced and it was being ordered. *November 2019- took in vehicle to have part replaced and seat warmer fixed. Unfortunately, I was told by Mr. Sandoval that the “module” didn’t fix the problem and I need a new seat. I was told I would be contacted when seat arrives. *December 13, 2019- after a month and numerous voice messages to Mr. Sandoval, I emailed him in regard to the status of the seat that was supposed to be order. Mr. Sandoval told me the part was on back order and that he will “get in touch with me” when it arrives. *December 30, 2019- after two weeks I decided to do my due diligence and call the parts department myself. I spoke to Chuck and he told me that the seat comes in three pieces and that it cost over $5k and it can be at the dealer in 5 business days😱. I immediately email Mr. Sandoval to tell him what Chuck told me. what do you know, Mr. Sandoval replies with, the “Tech” ordered the wrong part and he wants me to bring the vehicle back for diagnostic and the “main diagnosis tech” will be available from January 6, 2020. *January 20, 2020- drop off vehicle at 7am. Didn’t hear from Mr. Sandoval and it’s 3pm. Call numerous times without and answer. Decided to stop by and check on the progress. I was shocked when I was told that no one had looked at my vehicle😡. Decided that I wouldn’t wait any longer and just took my vehicle back. Invoice # 173515. In summary, unless you are getting a new car for practically nothing, I suggest you try another brand. I think the service department has to much on their hands to provide any kind of helpful service. My lease is up on my Elantra and I think this experience has made my choice.