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Safford Brown Honda Glen Burnie

(2,127 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed

Reviews

(2,127 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Safford Brown Honda Glen Burnie from DealerRater.

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Great service from great staff

Dave and the staff are very friendly and knowledgeable. They give me honest input and take great care of my 2002 Civic.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate you taking a moment to share your experience with us, Nancy. It is great to hear everything went well for you. Please don't hesitate to contact us if we can assist you with anything else. Sincerely, Tim Eubank - General Manager - tim.eubank@brownscar.com

Great Service

I waited for my car to be serviced. It was very pleasant in the waiting area and had nice time chatting with others waiting too. Of course, it is always a pleasure to deal with Dave Metzler who is always helpful with any questions I might have. I have been his customer for many years and he has always taken good care of my cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Donna, thank you for your review and continued loyalty to our dealership. It is great to hear Dave could provide you with a positive service experience. We look forward to seeing you again soon. All the best, Tim Eubank - General Manager - tim.eubank@brownscar.com

Great service writer.

Professional and courteous employees. Scheduling on your web site. Facility is clean, comfortable waiting area. I have referred three friends and relatives, all were happy with their purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the wonderful review, Linda. We strive to provide each of our guests with an outstanding experience. We appreciate your recommendations and look forward to seeing you again soon. Best, Tim Eubank - General Manager - tim.eubank@brownscar.com

Awful experience

Tim was as awful as can be. He got caught padding sales and now, I’m not being treated like an owner despite all the paperwork. Apparently the $27000 wasn’t enough, he had to steal another $2200 in “fees and warranties” that I never signed for. Please. If you want to be ignored and treated like trash, come here! I’m actually stopping payments until this dealership decides to behave within the confines of the law. Also, their repair shop sent my NEW car back with a scratch, too bad I took photos before hand PS Hi Tim. I hope you see this. Remember honey, you work for me :) and I will get the paperwork I am legally entitled to. You just don’t want to get caught committing even MORE fraud, but I’ll catch it all, now that you’ve been so.... disgusting, its kind of my right as an owner :)

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service

The customer service was Positive and very friendly. The staff was polite and very helpful. I would recommend them to anyone wanting to buy a Honda

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Lisa, thank you for the great review. I am happy to hear everything went well for you. We appreciate your recommendation and look forward to working with you again in the future. Sincerely, Tim Eubank - General Manager - tim.eubank@brownscar.com

Great service, clean facilites, snacks, magazines

politeness, friendliness, vehicle well cared for. It even looked as if my windows (inside and Out) were cleaned. THANKS! So hard for me to reach the windshield.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Tim Eubank - General Manager - tim.eubank@brownscar.com

Great place to service car!

Everything was explained well, they were considerate of my time, and everyone was pleasant to interact with. They even paid for a rental car when they did not have a part and had to order it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Tim Eubank - General Manager - tim.eubank@brownscar.com

Service Suppport was excellent

Very professional in processing; reasonable price and nice waiting area. Will definitely return for my next required service. If asked, would recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the marvelous feedback, Thomas. We're happy to hear about your positive experience with Brown's Honda City. Happy driving! Sincerely, Tim Eubank - General Manager - tim.eubank@brownscar.com

Excellent service

Very nice and professional always clean make sure your service is satisfied. The most is making sure the customers are happy with service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your review, Rhonda. We are pleased to hear about your 5-star experience with our service department. See you next time! Sincerely, Tim Eubank - General Manager - tim.eubank@brownscar.com

Great Service!

Nicole Harris helps make the appointment process quick even if it is a last minute appointment. She informed me of the maintenance services that will be performed on my car. She is very detailed. The service maintenance is quick.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Tim Eubank - General Manager - tim.eubank@brownscar.com