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Safford Brown Honda Glen Burnie

(2,128 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
New (866) 215-8926 (866) 215-8926
Used (888) 398-4367 (888) 398-4367
Service (888) 481-9862 (888) 481-9862

Reviews

(2,128 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Safford Brown Honda Glen Burnie from DealerRater.

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Great Service and recommendable

Fast Service and above all, friendly environment. I would surely recommend your place and service to all my friends. Your place is clean and I enjoyed waiting with free hot coffee or hot chocolate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Elnora, thank you for your review. We are happy to hear everything went well for you. We appreciate your recommendation and look forward to working with you again. Best, Tim Eubank - General Manager - tim.eubank@brownscar.com

Great service

Custom service was very nice and helpful. The service was done very quickly. They checked everything and it looked good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your review, Kate! I am glad to hear our team could provide you with a quick experience. Please let us know when we can assist you again. Sincerely, Tim Eubank - General Manager - tim.eubank@brownscar.com

Great Service

Everyone was very nice and knowledgeable. I would recommend friends. Any question that I asked was always answered and if the Salesman didn’t know the answer he would find the answer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the review, Patricia. I am happy to hear our team could provide you with a friendly and efficient experience. We hope to see you again soon. Sincerely, Tim Eubank - General Manager - tim.eubank@brownscar.com

New car sales and service excellent

Salesman was very knowledgeable. Knew the car's features and demonstrated these features very effectively. The sales process proceeded very quickly and there were no delays. All Brown's Honda staff were very cooperative and congenial.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Sincerely, Tim Eubank - General Manager - tim.eubank@brownscar.com

Very attentive, capable service personnel

Drew was very helpful in setting up the appointment, listening to the symptoms I described, and making sure the proper repairs were completed. This is on a 2007 Pilot with 125,000 miles. After the service and repairs, the car is driving as if it were new. Drew kept me apprised of the recommended repairs and the price of each as the tech people performed their work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We can't thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Tim Eubank - General Manager - tim.eubank@brownscar.com

Great experience

My sales rep is great, very knowledgeable and friendly. Great experience and would recommend to my friends. This is my 4th car purchased from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Tim Eubank - General Manager - tim.eubank@brownscar.com

Great Dealership

Just bought a new CRV , No pressure, fair price, and knowledgable. We love our new CRV , great gas mileage, sporty

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Barbara, thank you for your review. Congratulations on your new ride! I'm glad to hear about your positive experience with our team. Please don't hesitate to contact us if we can assist you with anything else. Best, Tim Eubank - General Manager - tim.eubank@brownscar.com

Trustworthy

The reason we have purchased all 7 of our Hondas at Browns is the trust we have after our purchase from Dave Metzler in the service department. Dave knows his product and makes you feel comfortable when having our cars serviced. Thank you Dave!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Tim Eubank - General Manager - tim.eubank@brownscar.com

Excellent customer experience!

Excellent! Our sales agent respected our decision and he never pressure us on buying the car. We did shop around but we came back on your shop because of our agent Izzi. Thanks to him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Tim Eubank - General Manager - tim.eubank@brownscar.com

GREAT SERVICE

FAST AND FRIENDLY SERVICE, FAIR PRICING, EXCELLENT CUSTOMER SERVICE, LISTENED TO MY NEEDS, VERY GOOD KNOWLEDGE OF THE PRODUCT AND MY HISTORY

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, Tim Eubank - General Manager - tim.eubank@brownscar.com