Reviews
Buying a truck from Covert was my first mistake.
Buying a truck from Covert was my first mistake. I bought a truck on the 8th of May however I have not received the truck two weeks later. The sales agent assured me multiple times that they would have it back at the dealership on a certain day and every single time was incorrect. The second issue I have had is during the process of negotiating the truck. I was told a certain interest rate, however, when I went to finance, the interest rate increased by three points. I informed the finance manager that I would be getting my own funding. He said that may accrued more money on the deal as I would not be using their preferred lender.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We hear your frustration, and I want to provide some transparency around the situation. The truck you purchased is still undergoing maintenance because it needed a new TCU (Transmission Control Unit). Unfortunately, the part has been backordered by the manufacturer, which directly impacts the timeline. We rely on the manufacturer for part availability, and while we were initially given an expected date, that date was later pushed back — something entirely outside of our control. We've been communicating with you with every update as soon as I receive it. As of now, the service department handling the repair expects the part to arrive by the end of this week (5/23), and once the repair is complete and the truck is returned, we’ll be ready to finalize delivery. Regarding the scratch, the truck was traded in with that blemish and we explained this to you as well at the time of purchase. We also understand your concern about the financing. You’re absolutely within your rights to use outside funding, In some cases, using a non-preferred lender can change certain deal figures, but that doesn’t change our commitment to helping you complete the process as smoothly as possible. Thank you again for your patience. I’m staying on top of every update and will reach out as soon as the truck is back and ready for you.
Jennifer was awesome.
Jennifer was awesome. No pressure and genuinely customer focused. The dealership has a good variety of vehicles, and purchase was smooth/easy
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We're thrilled to hear that Jennifer provided a no-pressure, customer-focused experience—that's exactly what we strive for at Covert Buick GMC Bee Cave. We're also glad you found the selection you were looking for and that the entire purchase process was smooth and easy. We truly appreciate your business and look forward to serving you again in the future!
Taylor is extremely knowledgeable when it comes to diesel
Taylor is extremely knowledgeable when it comes to diesel trucks. Easy negotiation. Great Price. Excellent experience with finance. Love the new truck.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the fantastic review! We’re thrilled to hear that you had an excellent experience at Covert Buick GMC Bee Cave and that Taylor’s diesel truck expertise helped make the process smooth and straightforward. From easy negotiations to a great price and a seamless finance experience—it sounds like everything came together perfectly! We’re so glad you’re loving your new truck, and we appreciate you choosing us. – The Covert Buick GMC Bee Cave Team
Wonderful experience!
Wonderful experience! Taylor was incredible and he and the entire team including finance were amazing!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful review! We’re thrilled to hear that you had such a great experience at Covert Buick GMC Bee Cave. Taylor and the entire team, including our finance department, work hard to make every visit smooth and enjoyable—and it’s great to know they delivered! We truly appreciate your kind words and hope you’re loving your new vehicle. – The Covert Buick GMC Bee Cave Team
Great experience with this dealership and personnel.
Great experience with this dealership and personnel. Start to finish was easy, clearly communicated and the vehicle purchase was smooth. Staff and management are awesome to work with
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the fantastic review! We’re so glad to hear that your experience at Covert Buick GMC Bee Cave was friendly, transparent, and hassle-free from start to finish. It’s great to know our team helped you find the perfect vehicle within your budget, made the paperwork process smooth, and provided a fair trade-in value. We truly appreciate your recommendation and are thrilled you're loving your new ride! – The Covert Buick GMC Bee Cave Team
The staff was friendly, knowledgeable, and not pushy.
The staff was friendly, knowledgeable, and not pushy. They helped me find the perfect vehicle within my budget and explained all the features clearly. The paperwork process was smooth and efficient, and they offered a fair trade-in value for my old car. I’m thrilled with my new ride and would recommend this dealership to anyone looking for a hassle-free car-buying experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the fantastic review! We’re so glad to hear that your experience at Covert Buick GMC Bee Cave was friendly, transparent, and hassle-free from start to finish. It’s great to know our team helped you find the perfect vehicle within your budget, made the paperwork process smooth, and provided a fair trade-in value. We truly appreciate your recommendation and are thrilled you're loving your new ride! – The Covert Buick GMC Bee Cave Team
Everything was spot on.
Everything was spot on. Professional. The experience was everything I expected and more. Thank you Covert team.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We’re thrilled to hear that your experience at Covert Buick GMC Bee Cave was everything you expected and more. Our team takes pride in delivering professional, top-tier service, and it means a lot to know we hit the mark. We appreciate your kind words and look forward to serving you again in the future! – The Covert Buick GMC Bee Cave Team
Very professional and helpful sales men and financial
Very professional and helpful sales men and financial advisors! They took the the time to meet the need and exceeded expectations!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful review! We’re thrilled to hear that our sales team and financial advisors at Covert Buick GMC Bee Cave were professional, helpful, and exceeded your expectations. Taking the time to truly understand and meet our customers' needs is what we strive for every day. We appreciate your kind words and are grateful for the opportunity to earn your business! – The Covert Buick GMC Bee Cave Team
Chase and Hunter were extremely knowledgable about the
Chase and Hunter were extremely knowledgable about the product and willingly answered my questions. Both were very polite.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind review! We’re glad to hear that Chase and Hunter provided you with knowledgeable, polite, and helpful service during your visit to Covert Buick GMC Bee Cave. Our team is always here to answer questions and make the process as smooth as possible. We appreciate your feedback and hope you’re enjoying your new vehicle! – The Covert Buick GMC Bee Cave Team
Very helpful and friendly customer service and
Very helpful and friendly customer service and knowledgeable staff, will definitely send more customers you all way
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the kind words! We’re thrilled to hear that you had a great experience with our helpful, friendly, and knowledgeable team at Covert Buick GMC Bee Cave. We truly appreciate your support and your willingness to send more customers our way—it means a lot to us! – The Covert Buick GMC Bee Cave Team