Skip to main content

Balise Subaru of Hadley

(3,656 reviews)
Sales hours: 8:30am to 5:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 8:30am–6:00pm 8:00am–6:00pm
Tuesday 8:30am–6:00pm 8:00am–6:00pm
Wednesday 8:30am–6:00pm 8:00am–6:00pm
Thursday 8:30am–6:00pm 8:00am–6:00pm
Friday 8:30am–6:00pm 8:00am–6:00pm
Saturday 8:30am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2017 state dealer award
View 10 awards
2017 state dealer award 2015 state dealer award 2014 state dealer award 2013 national dealer award
2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (413) 570-9009 (413) 570-9009
Used (413) 570-9010 (413) 570-9010
Service (413) 570-9011 (413) 570-9011

Reviews

(3,656 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Balise Subaru of Hadley from DealerRater.

Want to share your experience with this dealership?

Write a review

Working with Ken was such a gratifying experience.

Working with Ken was such a gratifying experience. The majority of car salespeople I have dealt with have been all suave, sleazy, and quick to try and unfurl you with psychological gimmicks. Ken was so upfront and forthright, I really appreciated his candor and honesty. I truly felt like he cared about Subaru as a company and so his sales pitch didn't feel unwarranted. He was comfortable to talk to and I would recommend him to anyone, especially someone else like me that doesn't know as much about cars. The Subaru itself is a dream and I look forward to returning to Balise Subaru to buy another car in the future!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I was thrilled when Dave re-connected me with Rob who's

I was thrilled when Dave re-connected me with Rob who's personality and attention to detail made my buying experience simple and seamless. Rob, Dave and Vince provided great customer service, above and beyond my expectations! I highly recommend Balise Subaru of Hadley and would purchase again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Rob & Lisa make a great team!

Rob & Lisa make a great team! They answered all the questions and made the process fun and informative. If you are looking for a new car, definitely check Balise Subaru of Hadley.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No

Ken was so helpful and made me feel comfortable talking

Ken was so helpful and made me feel comfortable talking to him and asking questions. Keep up your good work Ken and I thank you very much for helping me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Salesman, sales department, service department are all

Salesman, sales department, service department are all excellent. We are most happy with our new Subaru Forester Hybrid. Jim Canning

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Always a pleasure dealing with Steve Lewis, now Balise.

Always a pleasure dealing with Steve Lewis, now Balise. Diego was great to work with. Very knowledgeable and patient. I left with my new car and couldn’t have been happier.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We are very happy with Steve Lewis Subaru dealership.

We are very happy with Steve Lewis Subaru dealership. Our salesman Brian did a top notch job and was very informative. It was a pleasure doing business with him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Brian was wonderful to work with.

Brian was wonderful to work with. He explained everything very well and was very thorough. I highly recommend using this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I wish every customer service experience I had could go

I wish every customer service experience I had could go as well as it did leasing my Subaru Forester from Tod Gerry! Todd is the best- He is patient and takes the time to listen carefully to everything I am looking for in a new car . Once we figured out what will work best , he answers the many questions I have concerning the operation and maintenance of my Subaru. Todd also works within my budget guidelines to create to best pricing and lease options. I have been going to Steve Lewis Subaru for over 15 years for all my sales and service requirements . Working with Todd : General Manager , Joe Clark and the service team is the best - They are are my car people for life !!! Many thanks to Todd and team for once again putting me in an excellent Subaru for more driving adventures.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The folks at Steve Lewis Subaru were outstanding!

The folks at Steve Lewis Subaru were outstanding! Everyone was very friendly and helpful. Brian Kane helped us with the purchase of the car. He was AWESOME! He efficiently took care of all of our questions and all the details associated with the cars purchase. Brian also helped us with the purchase of a used Rav 4 last fall. We were so happy with our experience with Brian then we decided to come back and have him help us again!!! We had a great experience and would recommend Brian and Steve Lewis to our friends and family! Sincerely, Mark Levreault

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.