Skip to main content

Flow Toyota of Charlottesville

(428 reviews)

Reviews

(428 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Flow Toyota of Charlottesville from DealerRater.

Want to share your experience with this dealership?

Write a review

Excellent Service and fair price! Great staff! Had me in...

Excellent Service and fair price! Great staff! Had me in and out in a short period of time to go back to work. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re thrilled you enjoyed your experience with our team! Thanks for leaving the positive review for our team. Please reach out if we can ever be of further assistance!

We were completely satisfied with the service. We were...

We were completely satisfied with the service. We were taken care of and we were able to get a state inspection that we were not expected to get.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking a moment to let us know about your experience. We appreciate your great feedback for our service team and hope to work with you again sometime in the future!

We purchased our 2020 4Runner from Umansky. Excellent...

We purchased our 2020 4Runner from Umansky. Excellent sales experience, great service experiences. Friendly and helpful staff. We LOVE Toyota products and love our SUV!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so happy to hear about your experience with our team here at Umansky Toyota. We truly appreciate your support and are thankful for your feedback. We look forward to working with you again sometime!

Great service! The staff always does an excellent job of...

Great service! The staff always does an excellent job of servicing my vehicle! I appreciate the appointment efficiency and the reminder of my appointment. I would highly recommend the mechanic that works on my car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for giving us such high marks! We are constantly hard at work to deliver the best possible experience, and appreciate this feedback. Please let us know if we can ever help out again in the future!

I am always very happy with the service. The staff are...

I am always very happy with the service. The staff are professional and efficient. Appointment are easy to make and waiting area is pleasant and clean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are delighted to hear that you can rely on our team to take great care of your vehicle, while offering an accommodating experience. Thank you for this recommendation and please let us know if we can ever help out again!

Ernest was the person who handled my service and he was...

Ernest was the person who handled my service and he was excellant - great customer service and explained the mechanic's recommendation for addtional service very well. Was in and out in @ 90 minutes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing such wonderful feedback about your service visit with Ernest! We're happy to hear that he offered an accommodating and helpful experience. Please let us know if we can ever be of assistance in the future!

I bought a new car at Umansky Toyota in less than an...

I bought a new car at Umansky Toyota in less than an hour. And that was all due to a completely awesome work from Pauline and others at Umansky. I have nothing but positive and superlative things to say about my experience with Pauline, Mike and others. Great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are incredibly grateful that you took the time out to leave us this note, Aleks! It's customers like you that make our job wonderful. We look forward to serving you again sometime!

It was a pleasure to work with Pauline Teyssier and...

It was a pleasure to work with Pauline Teyssier and Tiffany Taylor. They were very professional and responsive to every question that I needed answered. It was because of their responsiveness that I closed the deal with Umansky versus another dealership. The financing experience went forward just as they told me it would--their were no "last minute" changes to deal with. I really appreciated the fact that everything was accomplished as promised!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking a few moments to let us know how we are doing. We're so happy your experience with Pauline and Tiffany went so smoothly. Please let us know if we can ever be of further assistance and enjoy your new vehicle!

Excellent service. On time.Blakey was right there to...

Excellent service. On time. Blakey was right there to bring me home. When my car was ready, he came to get me and take me back to the dealership. He is courteous, on time and pleasant. Thank you for servicing my car and making the experience pleasant. Lillian Young

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing this wonderful feedback with us! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to continuing to support you in the future!

Darin Jones is an absolutely outstanding professional. He...

Darin Jones is an absolutely outstanding professional. He was the reason we chose to work with Umansky and the reason we would buy from Umansky again. I can't say enough good things about the experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the awesome review, Andrew! At Umansky Toyota we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please don't hesitate to reach out if we can ever be of further assistance!