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Flow Toyota of Charlottesville

(428 reviews)

Reviews

(428 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Flow Toyota of Charlottesville from DealerRater.

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Fast and efficient service. They were ready for me when I...

Fast and efficient service. They were ready for me when I dropped car off and had it ready sooner than I had anticipated. Great staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

This is excellent feedback to receive, we're so happy our team provided a smooth and efficient service. Please reach out if we can ever be of further assistance!

It was a great experience! Elizabeth (the salesperson)...

It was a great experience! Elizabeth (the salesperson) was amazing to work with. As long as she is working there, I will always buy my cars from Umansky.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for giving us such high marks. We are constantly hard at work to deliver the best possible experience, and appreciate this feedback for Elizabeth and Umansky Toyota!

Service was running late. Said it would be 2 hours and it...

Service was running late. Said it would be 2 hours and it was exactly that. Coming from out of town so it was worth the wait.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for following up on your service experience! We appreciate your great feedback for our team here at Umansky Toyota. Please do not hesitate to reach out if we can ever be of further assistance!

Great experience. My husband has not had a new vehicle in...

Great experience. My husband has not had a new vehicle in 15 years!! Staff was friendly and knowledgeable. Shawn showed my husband how to work everything in the 4-runner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're so happy we were able to help you and your husband find an incredible new vehicle! Thanks for taking a moment to share this feedback for Shawn, we will make sure he knows how much you appreciated his help. Enjoy your new Toyota 4Runner and please do not hesitate to reach out if we can ever be of further assistance!

Received free state inspection because bought vehicle...

Received free state inspection because bought vehicle there. Very prompt inspection, shuttle service and appointment time. I get my inspections done here every year and it’s always a great customer experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to leave this fantastic rating for our team here at Umansky Toyota! Please let us know if we can ever be of further assistance!

Pleasant and prompt experience, cheaper than expected...

Pleasant and prompt experience, cheaper than expected because one problem was trivial. The drop off and pick up person, Floyd I think, was great--ex army person. We very quickly developed a significant exchange when he brought me home which we picked up 6 hours later. Your driving job may be a simple add on for him because he is retired from the armed services. But he might also be someone you should use for better purposes, for him and your company

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you, and we look forward to working with you again in the future!

Excellent customer service and and quality of work. The...

Excellent customer service and and quality of work. The State inspection and replacement of the battery were finish very quickly. The only complaint- I think the Shuttle driver could drive slower.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are incredibly grateful that you took the time out to leave us this note! It's customers like you that make our job wonderful. We look forward to serving you again!

Fast and always fair service. Every time I’ve been here...

Fast and always fair service. Every time I’ve been here my car is fairly assessed and add-ons are not pushed when not needed. Other dealers can be pushy, but not this Toyota dealership. pricing is always fair and I’m always pleasantly surprised.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for allowing us to work on your vehicle! Your business means a lot and we hope to see you again soon.

After having an issue with the financing, Umansky has...

After having an issue with the financing, Umansky has reconsidered their position and corrected their mistake. JT was professional and apologetic throughout the whole process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We work hard to provide our guests with exceptional customer service, and we're glad to hear JT was able to help make your experience better. Please don't hesitate to reach out if there is anything else we can do.

The Service Dept. was able to fit me in on Christmas Eve...

The Service Dept. was able to fit me in on Christmas Eve to get a needed repair completed on my vehicle. This was extremely important to me because we had to travel on Christmas Day to a family event. If not for the repair we may have missed out on seeing our family. Thank you!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're so glad we were able to help you out! Helping our customers is what we love most. Please don't hesitate to reach out if there is anything else we can assist you with.