AutoNation Subaru Carlsbad

I especially appreciated the helpful attitude of Daniela Alecio. She was very helpful and answered many of my questions over the phone without having to come in person. This was a primary reason I scheduled the appointment.

Easy to work with and easy process with the personnel there. Trade in was done quickly and we got the car we wanted.

Helpful, respectful sales staff. Got us what we came for, though there is a learning curve on all the technology on the newest Foresters. Oddly, we received an email from FasTrak saying we owe a payment for the month before we bought the car.

I have the best service from subaru carlsbad. Quick, efficient, and easy to work with.

Clean. Great lounge for customers. everyone I was contacted by was friendly and smiled. I had visited several other dealers in 3 days and yours and Lexus were the nicest.

I had an appointment at 9:00 am. My 12 volt light was not working. I was told I would need a $239.00 diagnostic fee to find out the issue. I told her I would not pay that as I have a warranty on my car. I asked to speak to the service manager. She talked to him and he waived the fee. She told me she didn’t think it was fair that the tech wasn’t going to get paid. My appointment was at 9:00, however my car wouldn’t be looked at until 3:00. No loaner cars were available. She called me at 1:00 pm told me my car was ready. It was just a fuse and there would be no charge. I owe 3 Subarus, two were purchased from this dealership. Since I have a warranty I have gone here to have it serviced without any issues. This is the worst customer service I have received. I hope this service representative will get some additional training.

Quick and easy buying processes, no week long going back and forth on getting out new 2025 Forrester.

Always very friendly,courteous, professional & helpful. I bought my Subaru & I have all my regular checkups with the same dealership in Carlsbad

Disappointing I ended up confused re my services. I bought the “ loaner” but it’s still considered a used car so I had to pay for my recent 6000 mile service.

Have only used this dealership for service. First for sudden TCV failure and once for routine oil change. Had a great experience both times.