AutoNation Subaru Carlsbad

I had an appointment at 9:00 am. My 12 volt light was not working. I was told I would need a $239.00 diagnostic fee to find out the issue. I told her I would not pay that as I have a warranty on my car. I asked to speak to the service manager. She talked to him and he waived the fee. She told me she didn’t think it was fair that the tech wasn’t going to get paid. My appointment was at 9:00, however my car wouldn’t be looked at until 3:00. No loaner cars were available. She called me at 1:00 pm told me my car was ready. It was just a fuse and there would be no charge. I owe 3 Subarus, two were purchased from this dealership. Since I have a warranty I have gone here to have it serviced without any issues. This is the worst customer service I have received. I hope this service representative will get some additional training.

Quick and easy buying processes, no week long going back and forth on getting out new 2025 Forrester.

Always very friendly,courteous, professional & helpful. I bought my Subaru & I have all my regular checkups with the same dealership in Carlsbad

Have only used this dealership for service. First for sudden TCV failure and once for routine oil change. Had a great experience both times.

Disappointing I ended up confused re my services. I bought the “ loaner” but it’s still considered a used car so I had to pay for my recent 6000 mile service.

We love Noman, he was Insanely sweet and helpful! He showed me the basics of my car, and its function. He also showed me different models and cars that he thought I would like! He also treated my family like his!

Initial sales person misquoted: Various options not available on chosen model. Price not negotiable Finance Mtg in little while takes 5 minutes Month end quotas not a factor All wrong

As inconvenient as auto maintenance and an unexpected repair can be, Alexis listened carefully as I described some issues I was noticing with my car. He made sure a thorough diagnosis was completed. He was also very accommodating by swiftly providing a loaner car. Thank you

Overall, I was impressed with the level of service and professionalism exhibited by AutoNation Subaru Carlsbad. From the moment I arrived, I was greeted warmly and felt well taken care of throughout the entire service process. Specifically, I would like to commend Alex Sanchez (Express Service Advisor) for his exceptional customer service and attention to detail. He went above and beyond to ensure that my needs were met and that the service was completed efficiently.

Amazing customer service, everyone is super nice. the process was faster than usual. and + i got a gift bag with 2 cups and subaru bag)