Reviews
Great customer service, nice waiting area, good
Great customer service, nice waiting area, good location. Sales and service reps are professional and friendly!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Communication was non existing, the story changed every
Communication was non existing, the story changed every time i needed an update from my car getting serviced. I couldn’t get an update for 4 days which delayed me service, plus getting a new car
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (760) 620-0950 -- we hope to hear from you soon.
The staff are friendly, thorough, consistent service,
The staff are friendly, thorough, consistent service, wouldn’t go anywhere else for my Mazda!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Mazda Carlsbad! Drive safe, and we'll see you on the road.
The Carlsbad Mazda AutoNation and ALL the guys in service
The Carlsbad Mazda AutoNation and ALL the guys in service especially Max my service guy are beyond the BEST! Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Kelly, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Very pleased with sales (Fred Bandi) and my first service
Very pleased with sales (Fred Bandi) and my first service was easy to schedule and completed quickly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
You had me pay for an engine oil additive but couldnt
You had me pay for an engine oil additive but couldnt hook me up with an oem oil filter for an oil change? Not cool.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret your experience with us here but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (760) 620-0950 to discuss what we can do to help.
Autonation Mazda Carlsbad is the best.
Autonation Mazda Carlsbad is the best. Lucas and Kyle were excellent. They helped listen to my needs, and help me find a vehicle that suited them, and didn't try and overly sell me on the car. They let the driving experience speak for itself. The finance department helped me understand the process and walked me through the numbers, treating me like family. I feel taken care of and I am very happy with my experience here as well as my new car. Thanks guys!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello John, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!
Awesome service!
Awesome service!! Everyone is so friendly and helpful. Definitely come back!! Wonderful crew!! Close to shopping
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
AJ and the team are great!
AJ and the team are great! My service went quickly and smoothly, and everyone is so friendly!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
I visited Auto Nation Mazda to have the first service on
I visited Auto Nation Mazda to have the first service on my new Mazda, which I leased last year. I put 3,780 miles on the car during the first year; and it was time to get an oil change before the year end. This gave me an opportunity to speak with a sales representative to discuss my next car lease when the time comes after the 2nd year of my lease. I have leased 5 new Mazda vehicles since 2014, averaging a new Mazda lease about every two years. My wife and I like to lease our Mazda to get new cars and upgrading the Mazda with new safety features. I enjoy getting service at the Autonation Mazda Carlsbad (previously called Bob Baker Mazda). They have a nice lounge with beverages while waiting for the car; and it provides an opportunity to visit with a sales agent.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Mazda Carlsbad. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us anytime! Take care!