Reviews
The service department took great care of my car and low
The service department took great care of my car and low and efficient costs. Will go back until I drive me car into the ground :)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Mazda Carlsbad! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
They were very friendly and I appreciated being able to
They were very friendly and I appreciated being able to make a same-day appointment. However, part of the reason I took in my vehicle was for squeaky brakes and they improved it but they’re still squeaky (which ran be about $200). I did really appreciate the shuttle service from the dealership and then being able to have a Lyft driver take me back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Liz, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Thanks. I’m not sure if you fully read my review but one of the issues I went in for wasn’t addressed. I gave a high rating for the customer service but ultimately I paid $200 for squeaky brakes that are still squeaky (so the service was pointless and I’m out $200). :(
Great customer service, nice waiting area, good
Great customer service, nice waiting area, good location. Sales and service reps are professional and friendly!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Communication was non existing, the story changed every
Communication was non existing, the story changed every time i needed an update from my car getting serviced. I couldn’t get an update for 4 days which delayed me service, plus getting a new car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (760) 620-0950 -- we hope to hear from you soon.
The staff are friendly, thorough, consistent service,
The staff are friendly, thorough, consistent service, wouldn’t go anywhere else for my Mazda!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Mazda Carlsbad! Drive safe, and we'll see you on the road.
The Carlsbad Mazda AutoNation and ALL the guys in service
The Carlsbad Mazda AutoNation and ALL the guys in service especially Max my service guy are beyond the BEST! Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Kelly, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Very pleased with sales (Fred Bandi) and my first service
Very pleased with sales (Fred Bandi) and my first service was easy to schedule and completed quickly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
You had me pay for an engine oil additive but couldnt
You had me pay for an engine oil additive but couldnt hook me up with an oem oil filter for an oil change? Not cool.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret your experience with us here but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (760) 620-0950 to discuss what we can do to help.
Autonation Mazda Carlsbad is the best.
Autonation Mazda Carlsbad is the best. Lucas and Kyle were excellent. They helped listen to my needs, and help me find a vehicle that suited them, and didn't try and overly sell me on the car. They let the driving experience speak for itself. The finance department helped me understand the process and walked me through the numbers, treating me like family. I feel taken care of and I am very happy with my experience here as well as my new car. Thanks guys!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello John, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!
Awesome service!
Awesome service!! Everyone is so friendly and helpful. Definitely come back!! Wonderful crew!! Close to shopping
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!