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AutoNation CDJR Carlsbad

(768 reviews)
Sales hours: 9:00am to 7:00pm
View all hours
Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–7:00pm
Sunday 10:00am–6:00pm
2018 consumer dealer award
View 1 awards
2018 consumer dealer award
New (866) 681-6688 (866) 681-6688
Used (866) 682-5329 (866) 682-5329
Service (866) 685-2939 (866) 685-2939

Reviews

(768 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation CDJR Carlsbad from DealerRater.

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Really loves the service rep Calen and the others he

Really loves the service rep Calen and the others he works with. Always takes the time to get what I need and explains what I don’t understand!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Saustin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

Service manager Danny was great to work with.

Service manager Danny was great to work with. The Lyft service was a nice addition.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM and FIAT Carlsbad. If you ever need help, just give us a call. Happy motoring!

Great phone & in-person service when I needed a new

Great phone & in-person service when I needed a new battery for my Ram truck. A service tech stayed late for my install. Great staff to interact with!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

Excellent service by Rob Helms.

Excellent service by Rob Helms. Polite and extremely efficient in addressing the recall on my van. His professionalism is definitely an asset for the dealership and excellent example of outstanding customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Minnie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Super helpful staff.

Super helpful staff. Walked me through everything. The work on my car was completed before I expected.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

Nicholas was a great salesman.

Nicholas was a great salesman. Not pushy and direct to the point. He made car buying as easy as 123.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM and FIAT Carlsbad. If you ever need help, just give us a call. Happy motoring!

These were very accommodating nice people who did a great

These were very accommodating nice people who did a great job on my jeep the waiting room was very clean

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Cathy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

My buying experience was excellent at this dealership.

My buying experience was excellent at this dealership. Presley and Alex were very knowledgeable and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM and FIAT Carlsbad. If you ever need help, just give us a call. Happy motoring!

My contact for my jeep was Michael.

My contact for my jeep was Michael. He was able to help and communicate each step of the way to make the process as quick as possible thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

I've been waiting on a recall part for 16 months.

I've been waiting on a recall part for 16 months. No big deal I understood why. Then need to register my car and couldn't cause the recall. Well was in the right place right time they had 1 more part for California. They understood the urgency and were very kind and took me right away. It was nice during all the chaos they have day to day and me also. To have something done without the stress of waiting more weeks. Thanks for making my life a little easier.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Chrysler Dodge Jeep RAM and FIAT Carlsbad. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!