Skip to main content

AutoNation CDJR Carlsbad

(768 reviews)
Sales hours: 10:00am to 6:00pm
View all hours
Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–7:00pm
Sunday 10:00am–6:00pm
2018 consumer dealer award
View 1 awards
2018 consumer dealer award
New (866) 681-6688 (866) 681-6688
Used (866) 682-5329 (866) 682-5329
Service (866) 685-2939 (866) 685-2939

Reviews

(768 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation CDJR Carlsbad from DealerRater.

Want to share your experience with this dealership?

Write a review

Very good service thank you Good dealer I’m very

Very good service thank you Good dealer I’m very happy for my purchase I like my car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Adoniz, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

Before the current owner my vehicle was always returned

Before the current owner my vehicle was always returned to me clean. Now I revive my vehicle back dirty an I have to remind them to top off the fluids when the do the oil changes. I took my jeep to get serviced while still under warranty and I was turned away because of my tires. My tires are fine. They refused to check my shocks and alignment. I had to say I had a right under warranty my vehicle should have not been turned away. I reminded them to patch a tire an service tech still forgot so my vehicle had to stay another day and the tire still wasn’t patched when I picked it up. Really disappointed in the services here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Cristina, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (760) 292-2515 so we can work towards a resolution. We look forward to hearing from you.

My first time here under the new ownership.

My first time here under the new ownership. Just came in for oil change and a recall. I have no complaints. My service advisor was very courteous

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

Truck center should be better I don’t recommend to anyone

Truck center should be better I don’t recommend to anyone else because it’s not really feel good

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we appreciate your honest feedback, as we are always looking for ways to improve. We'd like the opportunity to turn your experience around. Please contact us at (760) 292-2515 at your earliest convenience to discuss how we can turn this experience into a positive one.

Michael in sales was very friendly and straightforward.

Michael in sales was very friendly and straightforward. They have a “one price” policy which means no haggling. Sales people are not at liberty to negotiate the price set by the dealer. I got a fair price for my trade. Only downside was I test drove on Sunday and still wanted to shop around a bit. On Monday the price went up over $1200. Trevor in finance was pleasant and professional and there was no pressure to purchase too much warranty and extras. The line items on the paperwork actually add up (which is more than I can say for a different dealer I visited) so you know exactly what you are paying for. It’s sad that this is a “positive” and not table stakes.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

Great team in both sales and service.

Great team in both sales and service. Chris in sales was easy to work with and Rob in service has already gone above and beyond.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

Was hard to get through to make an appointment, but Scott

Was hard to get through to make an appointment, but Scott provided us with a number that we could contact him directly. Our truck was done earlier than communicated. Will definitely be back for all our maintenance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Mark was great!

Mark was great!! Not only did he call and text me before my purchase he continues to make himself available for questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

They were very good at finding the problem they went out

They were very good at finding the problem they went out of their way to get me a ride home 🏡 i am very pleased with the performance

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

Scott and his technician did a great job working on my

Scott and his technician did a great job working on my truck.Explained everything that needed to be done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!