AutoNation CDJR Carlsbad

Awful, Awful, called 3 times 2 days ago. Still waiting for call back. If I could go somewhere else I would. Terrible customer service.

Awful Awful Awful. Do not take your vehicle here to get serviced. Our car has been with the dealer for over two weeks. We have been called on three separate occasions and falsely told our vehicle was ready. The first time, the dealership said they called us in error. The second time, they called back and said they drove the car and they didn't think it was ready. The third time, my husband drove the car and said the problem was worse than before and now unsafe for driving. The service advisor was about to send a vehicle unfit for the road back to my family knowing we would have two small children in the car. This is the absolute worse experience I have ever had....almost to the point where we are contemplating selling the car so we won't have to deal with such awful service. Oh and good luck calling and actually talking to someone! They rarely answer the phone,

I met Rob Helms, service advisor, for the first time yesterday. He was both professional and personal in understanding my needs. I am happy to have someone I can count on for the future care of my Jeep Grand Cherokee.

Great customer service and help in the purchase process and I am very pleased with the purchase

Best Buying Experience Ever! At my age I have bought a lot of vehicles, new and used. In the vast majority of cases, I have been treated as a sheep to be fleeced. I have had my share of four-square closes, T.O. men, and hard-ball sales managers. Then, even when I've bought the vehicle, the finance man has tried to shove add-ons down my throat. None of this happened at the AutoNation Chrysler, Dodge, Jeep, Ram, Fiat dealership in Carlsbad. After speaking to a salesperson, Antonio, over the phone, I made an appointment to see the Wrangler I was interested in. Antonio was professional, knowledgeable, and friendly. After looking at the Jeep I had seen online, I realized it wasn't a good fit for me. Antonio took my wife and me to a secondary storage lot where their overflow inventory sat. There we found the perfect vehicle for me. I decided to lease it. After some minor negotiation, Antonio wrote the deal up while my wife and I went to lunch. When we came back, the car had been cleaned and prepped for delivery. The finance man, Trevor, offered the add-ons but did it without pressure. I chose one. Before I left, the sales manager, Rick, came out to shake my hand and offered me his card, telling me that if I ever needed anything, not to hesitate giving him a call. This is how it is supposed to be. I am a fan.

I had an appointment on Black Friday for a check engine light and dropped off my car. After lunch I still hadn't heard what the repair status was. I couldn't get through to my service advisor through the automated phone system because they were running a skeleton crew that day. Finally I called new car sales and got transferred to my advisor and was at least able to leave a voicemail. End of business rolled around and I still hadn't heard. That was inconvenient not knowing what was going on. Finally on Saturday I got a text with my vehicle status. Monday I got a text my car was ready. Went to pick it up and had to wait for 3 customers to check their cars in before I could sign my paperwork and have the super nice car valet bring my car around.

Truck center service should be better They let you hate your purchase and hate your self

Just a very poor dealership, finance took over 3 hours to get in and sign, no finance, all cash. For a car CPO, the gas tank wouldn't open, thus taking it to a local dealer who said the arm in the gas tank door was bent, having to go through the interior to get to it and replace, not even 10 hours old. BOTH, key fabs couldn't lock/unlock doors, really xxxx poor service, and best yet, sales managers wouldn't even so they were sorry for the inconvenience on the first day of ownership. They were more worried if the other dealer had fixed it rather then owning the fact that they didn't do their job. xxxx POOR SERVICE,,,,,,,,,,,,, Never ever will visit them for sales/ service again!

Had to wait week and half for appointment: oil change (offered 3 free at time of new purchase 6/2022), tires rotated and a check of loud tire noise on left front. The helpful Service rep was extremely busy as only two were on duty 11/20/23... he was doing work of two others! He plugged in a diagnostic brick into my 2022 Willys Jeep to download data to his computer. While he was frantically working, I happened to noticed a sign on door that said that a diagnostic would cost $299 and it would take three days... I didn't ask for a diagnostic! I questioned him about that, and he said it takes three days for technicians to figure out issues. I told him I personally didn't have other transportation than my bike and Thanksgiving was on Thursday! He said I could get it on Friday! (Nice.) I was troubled over the "diagnostic" pitch as it is a way to upcharge a service call. If you go to the hospital for a diagnostic EKG... it can be read immediately! Those car codes showed right on his screen during the download! Because of a general observation that the service department was being poorly staffed and run, I declined the service, went to another facility, paid for the rotation and oil change and discovered that the noise was because the aggressive tire treads on large tires wear uneven and make road noises; they rotated them, checked for strut issues and steering link tightness... all good. And now noise is less. In April I had a safety issue with the Jeep and reported it; the previous dealer told me it would take three weeks for an appointment to "download" the codes to see why the vehicle surged forward at a stop, striking the car in front of me. Sadly, if I had known the services issues associated with the previous and current dealer, I would have considered buying another Toyota where I NEVER had a service issue! AutoNation appears to be big corporation heavy in selling used cars to make a good profit but not so much in servicing autos previously sold at the dealership.

Brought car Abarth for warranty radio repair, team could not find radio replacement, sent me to independent car shop after two months, just a very disappointing experience, seemed not to be too motivated to fix my car. Installed the wrong radio the first time, which I still have, and just sent me back to Chrysler care online to try to work it out between myself and some independent shop, just never made sense to me why the dealer wouldn't be the best equipped people to handle a Fiat repair with an original radio tried to speak to service manager, friendly but not helpful in the sense that they did not fix the car so can't give them a rating over one out of 10