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Cocoa Ford

(317 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 12:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:30am–12:30pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 927-0943 (888) 927-0943
Used (877) 873-6789 (877) 873-6789
Service (877) 870-0246 (877) 870-0246

Reviews

(317 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cocoa Ford from DealerRater.

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Long standing customer.

Long standing customer. Only one I deal with. Through all ownerships. Well satisfied with all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Went in for routine service.

Went in for routine service. Really liked the video depicting what was happening with my vehicle. Bobbie was great. Helped me pick out new tires and was very helpful in getting these ordered and appointment set up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I really appreciated the help from the service manager

I really appreciated the help from the service manager Jimmy, but especially Bianca. She was able to secure me a new windshield and complete the entire process with me to report to the insurance company and the windshield contractor. Most helpful for a service rep to do that for you. The process was simple for her but surely would have been difficult for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Very efficient.

Very efficient. Performed only the authorized services while I waited. Video inspection was a nice addition.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everyone is knowledgeable on all repairs and on upcoming

Everyone is knowledgeable on all repairs and on upcoming repairs required I love Paradise FORD AND MY FORD EXPLORER

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Every one at the service area was courteous and pleasant,

Every one at the service area was courteous and pleasant, when I pulled in for my appointment I greeted immediately. My truck was checked in and in minutes was taken to be serviced, I waited in the waiting room it was clean and cool. Before I knew it and the service was completed, after checking out I got in my truck and found the steering wheel was clean and all the mirrors were as I left them. I was very happy with the service and would recommend Paradise Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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The service writer was friendly and listened to my

The service writer was friendly and listened to my comments about my service needs. She cleared the work order professionally when the work was done. I was NOT impressed with the video vehicle condition report. It provides me with less information about my vehicle's condition and service needs than the old multi point inspection paper report.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Cocoa Ford has treated me very well since I got my truck

Cocoa Ford has treated me very well since I got my truck last year. This service was just as well everything was explained and they did everything they said they were going too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great courteous service, pleasant and kind,

Great courteous service, pleasant and kind, knowledgeable! Would go there again if I need another vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Cocoa Ford with another 5 star rating!

Cocoa Ford with another 5 star rating! It’s officially the #1 ford place to trust. I took my 97 F150 in for front end overhaul and my truck now drives amazing. I left a google review but I can only leave one, even though I been there multiple times. They are the reason my 27 year old truck is still able to startup and drive! Thanks everyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.