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Cocoa Ford

(317 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 12:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:30am–12:30pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 927-0943 (888) 927-0943
Used (877) 873-6789 (877) 873-6789
Service (877) 870-0246 (877) 870-0246

Reviews

(317 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cocoa Ford from DealerRater.

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Pete is great .

Pete is great . Rob is the man , thanks for all the help getting this truck . Destination bound .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Very friendly and got me the best deal possible.

Very friendly and got me the best deal possible. Would recommend this dealer. Fifteen words.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Alex was helpful with us getting in the car for a test

Alex was helpful with us getting in the car for a test drive and communicating between the sales manager and us. Once we decided to purchase the vehicle it did take some time before we completed the purchase and drove away. Wish the buying process didn't take three hours.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very pleasant.

Very pleasant. Very efficient. Knowledgeable. Customer service oriented. Alex and the finance folks that I worked with were very easy to deal with. They answered my questions and gave me the information I was looking for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The sales staff were fast and courteous, and ultimately

The sales staff were fast and courteous, and ultimately worked hard to get our loan approved

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

They worked the deal with me ahead of time.

They worked the deal with me ahead of time. Valuing my time spent at the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

So far very helpful.

So far very helpful. They call you back when you leave a message, that's nice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I found Rich to be helpful and knowledgeable.

I found Rich to be helpful and knowledgeable. For one who hates car shopping/buying, he made it as pleasant as possible

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I had an excellent experience at Cocoa Ford service!

I had an excellent experience at Cocoa Ford service! I especially liked the inspection video! I'm a detail kind of person...so, the video update was perfect for my use. I believe the shop supplies fees were too steep. I had the Works and a battery change...shop fee was $60. Fortunately, the billing folks adjusted it for me. They explained that the fee is derived from a percentage of the total cost. Logically, I had a $70+ service visit and a battery swap. $60 was too high for me. BTW, I've used this dealership since 2006... I've purchased 4 new vehicles from your dealership. The primary reason I keep coming back is the outstanding service department. Jimmy Broadwell and Mark always take great care of me and my service needs. They are both pillars in your service department; knowledgeable, honest, and friendly! Thanks again for the outstanding service. Lloyd Keeton

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Cocoa Ford service department did an excellent job as

Cocoa Ford service department did an excellent job as usual. The service writer Bobbi was friendly, knowledgeable and efficient. My vehicle was repaired quickly and will definitely use their services in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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