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Napleton Ford Columbus

(101 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–5:30pm
Tuesday 8:30am–6:00pm 7:00am–5:30pm
Wednesday 8:30am–6:00pm 7:00am–5:30pm
Thursday 8:30am–7:00pm 7:00am–5:30pm
Friday 8:30am–6:00pm 7:00am–5:30pm
Saturday 8:30am–3:00pm Closed
Sunday Closed Closed
New (877) 243-1686 (877) 243-1686
Used (888) 829-3654 (888) 829-3654
Service (877) 846-7789 (877) 846-7789

Reviews

(101 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great service staff, friendly & competent.

Great service staff, friendly & competent. On-time and completed in good time. Like the bonus/rewards points that paid for most of the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

A good local dealership that provides great service.

A good local dealership that provides great service. They are always very polite and ready to help me. Thank you. Dean

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Not helpful buy cars from out of country so warranty

Not helpful buy cars from out of country so warranty doesn't carry over to the US.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Have always gone to Countryside ford and been satisfied

Have always gone to Countryside ford and been satisfied with their service.Untill they give me a reason not to I will use there services.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

It took a little longer than usual to get my Ford

It took a little longer than usual to get my Ford completed. I guess they had a manpower shortage. Good job as usual.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

It answers all questions, is easy to work with, and...

It answers all questions, is easy to work with, and provides excellent service to its customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always very polite, and thorough. They explain the...

Always very polite, and thorough. They explain the process and always do what they say.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very helpful brought car in without appointment had no...

Very helpful brought car in without appointment had no problems called me when it was done thanks Greg

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great experience! Kyle, Leland and the Countryside Ford...

Great experience! Kyle, Leland and the Countryside Ford Service Team were very friendly and communicated to us well with the diagnosis, quote and time frame to get repairs done to fix our air conditioning on our older Mustang. We will go back for all our service needs and highly recommend Countryside Ford!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Such a great team! Everyone was friendly and...

Such a great team! Everyone was friendly and knowledgeable. I will definitely be doing all my service here in the future! Thank you countryside ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.