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Genesis of Albany

(173 reviews)
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award

Reviews

(173 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Genesis of Albany from DealerRater.

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Great experience, everything went smoothly, quick and

Great experience, everything went smoothly, quick and easy to work with. Responsive to questions and helpful with making sure I was picking the right car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that your experience at Genesis of Albany was smooth and hassle-free! Our team is always here to assist with any questions and ensure you find the perfect car. Enjoy your new ride!

Tony was great he values real service ask for him and

Tony was great he values real service ask for him and tell him Ant sent you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are honored to receive your support and shoutout to Tony. Thank you! - Genesis of Albany Team

Solid experience with Anthony and the service technician

Solid experience with Anthony and the service technician at Genesis of Albany that serviced my G80. Competent and professional!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Fred, we're delighted to hear that Anthony and our service technician provided you with a solid experience at Genesis of Albany. Thank you for your feedback!

Jill Boomhower is absolutely incredible!

Jill Boomhower is absolutely incredible! I can’t recommend this team enough. Their attention to detail and service is unmatched. In my 25 years of purchasing cars and getting them serviced I have never found a dealership and service department that is this incredible. Their expertise and costumer care is truly outstanding. I will be not just purchasing all my future cars here but will also always be getting my service done here!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Jill and the team at Genesis of Albany have earned your trust with their exceptional service! Thank you for choosing us for both your car purchases and servicing needs. We look forward to seeing you again in the future!

I’m so in love with my new GV80.

I’m so in love with my new GV80. Farhan and the team worked to get me the exact car I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the excellent review of Farhan at Genesis of Albany, Maryann!

I purchased a vehicle there from out of state and the

I purchased a vehicle there from out of state and the sales rep, Olivia, made sure my experience was smooth and provided great communication all through the buying process. She went above and beyond by doing a FaceTime of the vehicle and also had one of their service techs put it up on a lift to show me the undercarriage and suspension. The vehicle turned out to be in excellent condition and they made sure it was detailed, full tank of gas, and had everything ready so I could drive it home without spending too much time there. I want to mention that this dealership has some of the lowest fees around and they also provided an extended warranty. Olivia and her other associates did a great job making my buying experience efficient. I also want to mention the other employees I engaged with are friendly and you could tell they like their job. I personally want to thank the salesman who stepped in for Olivia on her day off to finalize the sale. He definitely stood out with style, classy boots, and a winning personality. Kudos to management for creating such a great culture in the workplace! I highly recommend this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Genesis of Albany! We're delighted to hear that Olivia and the team provided excellent service, making your out-of-state purchase smooth and enjoyable. It's great to know our efforts in communication, transparency, and customer satisfaction stood out. We appreciate the recommendation and look forward to serving you again!

Great experience.

Great experience. The process went smoothly and was hassle free. I’d recommend to anyone .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for reviewing Genesis of Albany! It was so kind of you to share your experience!

Friendly, Knowledgeable, Professional, and overall

Friendly, Knowledgeable, Professional, and overall Outstanding. I am very happy I chose to come and buy my new vehicle here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Aaron, we're delighted to hear you had such a positive experience with us at Genesis of Albany! Thank you for choosing our dealership, and enjoy your new vehicle!

Very easy to do business with.

Very easy to do business with.Everything explained well.Sales and Finance guys were great people to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that our team at Genesis of Albany made your experience smooth and informative. Thank you for the kind words, and we hope you're enjoying your new vehicle!

Consumer response

Great place to buy a vehicle 😊

Consumer response

Great place to buy a vehicle 😊

Jill Boomhower in the Service Department is a pleasure to

Jill Boomhower in the Service Department is a pleasure to work with! She is truly efficient and knowledgeable, and responds quickly and accurately with all types of communications. I have been dealing with her for a couple of years and hope to be dealing with her in the future. Wonderful experience with the dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear about your positive experiences with Jill and the team at Genesis of Albany! It's fantastic that her efficiency and knowledge have made such a lasting impression. Thank you for sharing, and we look forward to serving you in the future!