Reviews
Friendly people, made it easy to close when the deal was
Friendly people, made it easy to close when the deal was made and finalized money
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mike, we are thrilled to hear that you had an excellent purchasing experience here at Genesis of Albany.
Very professional and accommodating service as well as
Very professional and accommodating service as well as willingness to ensure customer satisfaction... a good job, very satisfied
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jeremy, we're delighted to hear that you had a satisfying experience with our team at Genesis of Albany. Thank you for your kind words and support!
Good place great service i would reccomend to a friend
Good place great service i would reccomend to a friend great great great tremendous place
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
All of us at Genesis of Albany are happy to see this wonderful feedback! Thank you, George!
The first person I met was Erin.
The first person I met was Erin. She was exceptional in her knowledge and professionalism. She made the entire experience of purchasing a GV70 seamless and perfect. If I could give more than 5 stars, I certainly would. Highly recommend Genesis of Albany and Erin.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jvasco, we're delighted to hear that Erin made your experience at Genesis of Albany exceptional! Thank you for the glowing recommendation and enjoy your new Genesis GV70!
We had our GV 70 serviced this week and all personnel we
We had our GV 70 serviced this week and all personnel we dealt were very friendly and professional. They serviced our vehicle and Tony found items that need repair that we didn’t know about. Unfortunately we will never recommend Genesis the brand not the dealership to anyone in our area. We purchased our car with the Genesis dealership in Ithaca NY. With Genesis concierge service we were promised a car would be provided for oil changes etc. With Genesis infinite wisdom to cancel the dealership in Ithaca we are forced to take a two hour ride to get oil changes. Yes it sounds ridiculous but that’s the cards we are dealt by Genesis. We felt that Genesis should have made some kind of arrangement for us with the dealership in Albany. It’s a shame because we love our Genesis, we are not in love with Genesis corporate.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Genesis of Albany. We're glad to hear our team provided friendly and professional service, but we understand the frustration regarding the concierge service situation. Your feedback is valuable, and we'll be sure to pass it along as we strive for improvements at a corporate level. We appreciate your support despite these challenges!
Efficient and kept me informed Jill was an excellent
Efficient and kept me informed Jill was an excellent example of superb service Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are glad to hear that Jill provided excellent service. Thanks for choosing Genesis of Albany!
Erin my sales person was exceptional with her knowledge
Erin my sales person was exceptional with her knowledge of the car and all its workings. From initial call to Ashley to inquire about car to the final signing, it was a great experience. Would HIGHLY recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the glowing review! We're delighted to hear that Erin and Ashley provided such a seamless experience at Genesis of Albany. Your recommendation means a lot to us, and we hope you're enjoying your new car!
Fantastic experience.
Fantastic experience. Erin our sales person was awesome. They found and got the vehicle we were looking for.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rob, we're delighted to hear that Erin and the Genesis of Albany team provided you with a fantastic experience. Enjoy your new vehicle!
Very happy with Erin and her co workers who worked with
Very happy with Erin and her co workers who worked with my wife and I to Drive out with our newly leased new Genesis.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Natasha, we're delighted to hear that Erin and the team at Genesis of Albany made your leasing experience a positive one. Enjoy driving your new Genesis!
Jill and Tony are both great to deal with.
Jill and Tony are both great to deal with. Both super nice and helpful. They help make the service process a little less painful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're delighted to hear that Jill and Tony made your service experience at Genesis of Albany a pleasant one. Our team is committed to providing helpful and friendly service, so it's great to know they delivered! Thanks for sharing your feedback with us.