Reviews
My car purchase went smoothly from start to finish.
My car purchase went smoothly from start to finish. It was a great experience and I love my car!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new car, Laura! It's great to hear the Genesis of Albany team ensured a smooth experience from start to finish, and we thank you for putting your trust in us. Happy driving!
Called with a problem and Tony in service answered all
Called with a problem and Tony in service answered all questions and had car fixed next day. Excellent service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Imannie, we're delighted to hear that Tony and our Genesis of Albany service team provided you with excellent assistance. Thank you for sharing your experience!
Erin was professional and knowledgeable about the car I
Erin was professional and knowledgeable about the car I wanted to buy. I have purchased many cars over the years, including 2 Jaguars, and this was a very pleasant experience. In fact, so much so, that my wife purchased a G80 from Erin a week later. She has remained available to answer our post-purchase questions about these outstanding but complex cars.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Nash, we're delighted to hear that Erin has provided such a pleasant experience for both you and your wife at Genesis of Albany. It's wonderful knowing she has been helpful even after the purchase. Enjoy those amazing cars!
They have came and picked up my car two times in the last
They have came and picked up my car two times in the last year, for my maintenance checks, brought me a loaner to use dependable, reliable and very happy with the service department and their valet service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Shelley, we're delighted to hear that our service department and valet team at Genesis of Albany have been dependable for you. Thank you for sharing your positive experience!
Tony was vet professional and friendly with my oil change
Tony was vet professional and friendly with my oil change and tire rotation,I live in Colchester Vermont and he completed the service right away so I could get back home
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Tony and the team at Genesis of Albany! We're glad to hear that he provided quick and professional service, ensuring a smooth trip back home. Safe travels from all of us!
Jill and the service department team were wonderful to
Jill and the service department team were wonderful to work with during a frustrating experience with 3-week old new Genesis that had a major malfunction - and with a dealer that went out of business the day after I purchased the vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jules, we're glad to hear that Jill and the Genesis of Albany service team were able to assist you during such a challenging situation. We appreciate your patience and understanding, and we're here if you need anything else!
All the staff in the service department go above and
All the staff in the service department go above and beyond to accommodate your needs . Anthony was so helpful and professional during my last visit! Big shout out to John and Jill and the whole team! Thanks to you all, the experience couldn't be better!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that Anthony, John, Jill, and the team at Genesis of Albany consistently provide such exceptional service. Your kind words mean a lot, and we'll be sure to pass them along. Thanks for choosing us!
Jill was my service advisor for a small sensor repair,
Jill was my service advisor for a small sensor repair, got my vehicle in, me comfy in the new waiting area (with plenty of amenities) and before I knew it, I was on my way! On a holiday, to boot! I have had nothing but positive interactions with all the wonderful folks over at Genesis of Albany. The employees of Sales and Service and the vehicles are always top notch and respectful of your time. Thank you so much!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Neil, we're delighted to hear that Jill and the Genesis of Albany team provided you with such a positive experience. It's great knowing our amenities made your wait comfortable and efficient. Thank you for sharing your kind words!
Assumed coverage on my best car ever after Garvey ceased.
Assumed coverage on my best car ever after Garvey ceased. Picked car up serviced it and returned within hours tho 35 miles away. Everything on par.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear that Genesis of Albany could step in and provide such efficient service for your vehicle. Thank you for sharing your experience, and we're glad everything was on par!
Were able get me in the same day as service request, had
Were able get me in the same day as service request, had parts available and expedited install.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for taking the time to leave Genesis of Albany a great review!