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Napleton Lincoln of Schaumburg

(669 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (877) 807-6695 (877) 807-6695
Used (888) 481-1293 (888) 481-1293
Service (866) 774-1426 (866) 774-1426

Reviews

(669 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Lincoln of Schaumburg from DealerRater.

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Great experience! They worked with me and pulled strings...

Great experience! They worked with me and pulled strings to get me in the car I wanted. Everyone was very friendly and helpful. Process was quick and I'm very happy about that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I only talked to the service department. I was not home...

I only talked to the service department. I was not home for the pickup or delivery. They left the car in my driveway so I had no contact with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Made the shopping process super simple and easy! Was able...

Made the shopping process super simple and easy! Was able to test drive right away and make an informed decision on the car I wanted to get. I’m not sure what I am happier with, my new car or how good the buying experience was!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

This dealer was thorough about showing me what needed to...

This dealer was thorough about showing me what needed to be repaired and how much it would cost. They also provided ride service to a nearby mall while I waited for the repairs to be completed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Came here to purchase a and look at a used car. Alex was...

Came here to purchase a and look at a used car. Alex was a Very nice guy and was a big help ! Highly recommend him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Called from Carfax pictures. Nicki found inventory right...

Called from Carfax pictures. Nicki found inventory right away. Alex wasted no time playing vehicle and taking test drive. Fred in finance got me the rate I wanted, however he became irritable after I refused all up sales.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Masks were not worn by employees, even when interacting...

Masks were not worn by employees, even when interacting with customers. I was EXTREMELY uncomfortable and could not wait to leave. Not a good experience.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Was the best and easiest experience buying a awesome suv...

Was the best and easiest experience buying a awesome suv at a awesome price and Alex was the best ever to deal with I would highly recommend them to anyone. Thanks new terrain owner James

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

From the Jump Alex was a huge help, picked out the...

From the Jump Alex was a huge help, picked out the perfect car and was awesome! Shot out to Fred as well for the help! Great serviceI will recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

It was a different experience, process was quick, Alex...

It was a different experience, process was quick, Alex Shaw and the team at Bob Rohrman's Lincoln were very helpful and professional. I highly recommend if you are shopping for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.