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Genesis of New Orleans

(42 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–7:00pm 7:30am–5:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
New (833) 867-0166 (833) 867-0166
Used (866) 868-9904 (866) 868-9904
Service (877) 591-4185 (877) 591-4185

Reviews

(42 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Genesis of New Orleans from DealerRater.

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Just really take care of me and my car.

Just really take care of me and my car. My car is ready when promises plus they washed it

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience and that our team was able to meet your expectations. We take great pride in ensuring our customers and their vehicles are well taken care of. Your satisfaction is our top priority, and we're glad to know you appreciated the timely service and the car wash.

I had an excellent experience.

I had an excellent experience. Jeremiah was a true professional. He makes you feel so comfortable. You should be very happy to have this young man to serve in an advisory capacity. WOW !!!

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your wonderful feedback! We're thrilled to hear that you had an excellent experience and that Jeremiah made you feel comfortable. We are indeed very proud to have him as part of our team. Your kind words are greatly appreciated.

he was very professional in his service and knowledgeable

he was very professional in his service and knowledgeable with Genesis and helpful. thank you

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

Thank you for your kind words, Kevin. We're delighted to hear about your positive experience and that our team member provided you with professional and knowledgeable service. Your feedback is greatly appreciated, and we're glad to have been of help.

Great reliable service.

Great reliable service. Genesis of New Orleans really outshined the Genesis I “use” to visit!

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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you, LAVAL.FRANKLIN, for your kind words and for choosing Genesis of New Orleans. We're thrilled to hear that you had a positive experience and that we stood out compared to your previous visits elsewhere. Your feedback is greatly appreciated and inspires us to continue providing excellent service.

Service was done efficiently and well, in a friendly

Service was done efficiently and well, in a friendly manner I like the Genesis dealership

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your positive experience with us. We're thrilled to hear that you found our service efficient and that our team provided a friendly atmosphere. It's wonderful to know you enjoy visiting our dealership. Your kind words mean a lot to us, and we look forward to serving you again in the future.

Trent helped me find exactly the car I wanted, focused on

Trent helped me find exactly the car I wanted, focused on the details that were important to me, got all of my questions answered, and was proactively helpful setting up my G70 and app once I decided to finalize. Sam happily ran every combination of numbers I asked for. Everyone was extremely friendly and it was a non-pressure environment I appreciated. I even look forward to saying hi to everyone I met when I come back for service. I would recommend Genesis of New Orleans to anyone.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your experience with us. We're thrilled to hear that Trent and Sam were able to assist you in finding the perfect car and that you felt at ease throughout the process. It's wonderful to know that you appreciated our friendly, non-pressure environment. We look forward to welcoming you back for service and are grateful for your recommendation.

Very accommodating and quick service while you wait.

Very accommodating and quick service while you wait. Friendly and knowledgeable people in.both sales and service.

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you, JOHN.BURKE65, for your kind words. We're thrilled to hear that you found our service accommodating and efficient. Our team takes pride in being friendly and knowledgeable, and your feedback reinforces our commitment to providing an exceptional experience for our customers. We appreciate you taking the time to share your positive experience with us.

Friendly and knowledgeable staff with A1 customer

Friendly and knowledgeable staff with A1 customer service. I will use again for future service appointments

Rating breakdown (out of 5):
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  • Overall experience 4.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. It's wonderful to know that our staff's friendliness and expertise made an impression. We look forward to welcoming you back for your future service appointments.

Great service and communication Hunter was easy to work

Great service and communication Hunter was easy to work with. The service department was able to fix my issue while I waited. Very satisfied with my experience

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

Thank you for sharing your positive experience with us. We are delighted to hear that Hunter and our service department were able to meet your expectations and resolve your issue efficiently. Your satisfaction is our priority, and we appreciate your kind words.

Very pleasant and personable.

Very pleasant and personable. So pleased not to work with Hyundai anymore .love my genesis.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with us. We're delighted to hear that you are enjoying your Genesis and that our team was able to provide a pleasant and personable experience. Your satisfaction is important to us, and we appreciate your kind words.