Reviews
Service
Everything was great. Service technicians were all super nice and professional. If there was a negative it was that they are 3 weeks out to get a loaner car. I did get a ride home, but I lake having a car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great place to buy a car.
They are Trustworthy, quick and painless-the dealership made the process easy, Professional and polite and Attentive to customers needs. Overall very happy with their service. I strongly recommend this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Friendly, helpful. Preformed service in the amount of...
Friendly, helpful. Preformed service in the amount of time they promised. Comfortable waiting area. Highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience.
Scheduled maintenance went exactly as it should. Friendly, competent service. And even washed and vacuumed my vehicle. It was ready when it was promised. Very professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service staff
Very friendly, efficient and knowledgable service staff. The transmission tech for my car on a ride along knew immediently the issue that was sporadic and hard to pinpoint. Would like to see a little less hard selling on specials from service reps but just doing their jobs
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I was taken care by Blake who always takes car of my...
I was taken care by Blake who always takes car of my issues. Everything think was done according to the time frame they said. I think Cadillac of Naperville Service is great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent Service
Always a good experience here for service or purchase. The service was impeccable. He greeted me right away & kept me updated on my car. Great Experience!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I bought a 2021 XT6 and the buying process was great but...
I bought a 2021 XT6 and the buying process was great but trying to get the vehicle registered is HORRIBLE 45 days gone by and they state it was sent to a third party, now I am driving on expired temp plates! xxx you think buying a luxury car the service would be better, I can't even get a phone call back!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Dear Mr. Beck, We are sorry registering your vehicle is taking longer than expected. We have been in contact with our third party title service, and have provided them with everything they need to title and register your vehicle in your respective state. We have also placed several calls into them and we are doing our best, considering the state of affairs in these unprecedented times. Best regards, Stefan Petrovic General Sales Manager Cadillac of Naperville spetrovic@flagcars.com 847.785.9939 Mobile
They were great very sweet bunch of guys. Very...
They were great very sweet bunch of guys. Very professional
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Exceptional service. Timely. Great communication. Quality...
Exceptional service. Timely. Great communication. Quality of the work excellent. Great service department. Jose did exactly what he said he would do. He delivered and my certain I had an absolutely great customer experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for Exceptional Customer Experience, Great Service!