Cadillac of Naperville

Appreciate the canned response, however there is absolutely no room for miscommunication in this case. I have a picture of online vehicle with the same stock number for ~110MSRP and then I have a picture of your PO asking for a Misc extra 20k, so over 130k. It's taken me a lifetime to be able to buy a car like this, but I'm the little guy here and I don't have 20k extra so you can make a near-sited profit. No thanks on your offer to use Cadillac of Naperville to order another one? Integrity, Loyalty, and Customer service certainly aren't aligned with bait and switch or price gouging sales strategies. And to be clear, if GM allows to happen, well judge for yourself -(

Great professional service including their valet program or loaner - they always have the customer in mind first. Total satisfaction is the key with Cadillac of Naperville

They took the time to check out everything that I asked them to check out, like always they went above and beyond to fixed everything that was wrong with my 2012 Cadillac

Car was serviced properly delivered back to me on time for the facilities are very nice the people are very courteous a genuinely good experience e

Good job, clean facility, nice people , fast service, what more can I say. I certainly count more words than this but I guess I need to say more

Quick help with loaner car easy to schedule appointment great loaner car great communication to keep me updated comfortable lobby and great wi fi and coffee

BEWARE my daughter's car was brought into the dealership after being towed and was pulling to the left. After inspecting the vehicle the service manager Vic contacted me to tell me there was almost $4,000 worth of damage underneath the vehicle including rack and pinion both upper outer tie rods that needed to be replaced. Brought it back to the towing company that towed me which is local in the neighborhood I live in and he was a man of his words and replaced the left upper outer tie rod. Nothing else was needed again Beware of the service department.

Service staff Chris is great and makes sure everything is good They all are friendly and upbeat and accommodating for my needs. Service time is what they say it is

Too expensive for the service oil change place is half of the price Sixty dollars for wiper blades come on man No wash what gives

My second car purchased here, third one serviced here.The guys are always very nice, and since I’m alone and don’t know a lot about these things, they’re very willing to explain things to me and show me what I need to know. There was a little mix up, no biggie, but Vic was very nice about it, and kept me informed about what was going on.