Reviews
Excellent Service
Always a good experience here for service or purchase. The service was impeccable. He greeted me right away & kept me updated on my car. Great Experience!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I bought a 2021 XT6 and the buying process was great but...
I bought a 2021 XT6 and the buying process was great but trying to get the vehicle registered is HORRIBLE 45 days gone by and they state it was sent to a third party, now I am driving on expired temp plates! xxx you think buying a luxury car the service would be better, I can't even get a phone call back!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Dear Mr. Beck, We are sorry registering your vehicle is taking longer than expected. We have been in contact with our third party title service, and have provided them with everything they need to title and register your vehicle in your respective state. We have also placed several calls into them and we are doing our best, considering the state of affairs in these unprecedented times. Best regards, Stefan Petrovic General Sales Manager Cadillac of Naperville spetrovic@flagcars.com 847.785.9939 Mobile
They were great very sweet bunch of guys. Very...
They were great very sweet bunch of guys. Very professional
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Exceptional service. Timely. Great communication. Quality...
Exceptional service. Timely. Great communication. Quality of the work excellent. Great service department. Jose did exactly what he said he would do. He delivered and my certain I had an absolutely great customer experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for Exceptional Customer Experience, Great Service!
Communication was excellent and quality was fantastic...
Communication was excellent and quality was fantastic with a very accurate timeframe will recommend to anyone who expects the highest quality. Jose was a joy to wok with
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Spent $4,100 and car had a very clunky sound when taking...
Spent $4,100 and car had a very clunky sound when taking off from a dead stop. Left gas gage below empty with low fuel light on and very dirty floor mat area. Very disappointed with your service. I brought the car back very next day ! Please fix it right this time !
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Steve, I'm sorry to hear about your experience with us. I do know that we had reached out to you on this matter and our team has worked out fixing this situation. Thank you for your patience and if you have any other questions please contact me directly. Best regards, Stefan Petrovic General Sales Manager Cadillac of Naperville spetrovic@flagcars.com 847.785.9939 Mobile
Sparing the details, I had a service issue with my 2010...
Sparing the details, I had a service issue with my 2010 Cadillac Hybrid Escalade. Being that Cadillac stopped making the Hybrid Escalade in 2013, there are not many parts available and service knowledge is limited. This dealership and specifically Thomas Mack (Service Manager) went far out of the way to accommodate my needs - my desperation. Again, sparing the details, Thomas went above and beyond my expectations and made things right. The service team and specifically Thomas at this dealership truly understand how to treat customers - you will be pleased!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
great service dept. best Cadillac service in the westerns...
great service dept. best Cadillac service in the westerns burbs i will always take my car to this dealership they know how to treat their customer's
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service was great and timely. Jose did what he said he...
Service was great and timely. Jose did what he said he would do and my vehicle was serviced and ready when promised. Everyone I came into contact with was professional and responsive.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone is so helpful and professional. I trust their...
Everyone is so helpful and professional. I trust their evaluation and recommendations for maintenance. The waiting room is very comfortable and refreshments are plentiful. I have confidence in this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair