Planet Pre-Owned / Matthews Mitsubishi V

Great service department very customer focus. They made me feel like I was the most important person.

Planet preowned is the place to go and get quality customer service and the car

Prompt service professional approach close by easy access clean welcoming friendly staff great hours on tim

In past had a good experience.. this last visit they had my car all day and when I checked in around lunch time it had not been looked at … I had made the appointment a week earlier… I was having the exact same issue as the recall repair they had done less then a year earlier. When I had made the appointment the service person said if I leave it for the day they will look at it and get it taken care of …. I realize things get busy but I had an appointment… at 4 pm I called back and was told no one has looked at it yet … so I said just put keys in it and I will come get it as I live about 1 hour away . Then after being on hold on and off after a couple transfers .. they supposedly looked at it and saw nothing wrong and wanted me to get an unnecessary 700$ tune up .. not taking into consideration what I had told them about what the car was doing .. I politely declined the service reminded them I at that point asked them already to just put keys in car and I was on way to get it .. then they wanted to charge me a 165 $ fee for plugging it in and seeing what was wrong again after I said I was on my way to get it and lock it up … eventually they took off the charge after talking with manager .. I listed to how you could get service done just by bringing car in on commercials they played when I was in hold .. I had an appointment and dint get giid service at alll

Matthews made it easy from start to finish. Our truck is running great and we couldn’t be happier. If you’re looking for a reliable worry free experience then definitely choose Matthews!

Purchased our second car and found the process effortless and pleasant. Andy is helpful and good to work with.

Awesome staff and very professional all around. They show that they care about the customers

My appointment was right on time every thing that needed to de done was. Everyone was very pleasant the service center and waiting area were very clean and organized

My problem is still happening. I’ll have to bring it back. It’s a rattle like something is loose on the undercarriage

Everyone was friendly, efficient and my costs were great. I had a routine maintenance visit.