Reviews
word word word word word word word word word word word
word word word word word word word word word word word word word word word
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi- Thank you for your excellent rating! Feel free to reach out to us if you need anything. Have a wonderful day.
Areril treated me with total respect and made my car
Areril treated me with total respect and made my car buying very easy and drove home that day with my car they took it in made sure everything was good to go even detailed it. The other day he called and asked how I liked the car and made sure everything was working right. They go above and beyond customer service. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi- Thank you for sharing your positive experience with us at Matthews. We are delighted to hear about the smooth transaction and Ariel's dedication. We appreciate your trust and look forward to serving you again.
Thank you Mike, for helping me with my new 2024 Tiguan.
Thank you Mike, for helping me with my new 2024 Tiguan. It's a fun Ride it's always a great experience for me they are true except when it comes customer services.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi- Thank you for choosing Matthews for your automotive needs. We are thrilled to hear about your positive experience with Mike. Congratulations on your new vehicle! We appreciate your kind words.
I always have had a pleasant experience with any and all
I always have had a pleasant experience with any and all communications, no matter the circumstances.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jena- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!
It is a pleasant place to have your vehicle serviced and
It is a pleasant place to have your vehicle serviced and to shop for vehicles.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi- Thank you for sharing your positive experience with us at Matthews. We are delighted to hear about the smooth transaction and our team's dedication. We appreciate your trust and look forward to serving you again.
Adam was an awesome sales person.
Adam was an awesome sales person. He worked with me to get me the perfect car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi- Thank you for choosing Matthews Planet Preowned for your automotive needs. We are thrilled to hear about your positive experience with Adam. Congratulations on your new vehicle! We appreciate your kind words.
Salesperson was courteous, patient, and helpful.
Salesperson was courteous, patient, and helpful. The dealership went out of its way to help.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.
THINGS I WAS TOLD WERE TAKEN BACK, THEN I WAS CHARGED
THINGS I WAS TOLD WERE TAKEN BACK, THEN I WAS CHARGED MORE. ONCE I DID DRIVE AWAY FROM THE DEALERSHIP WITH MY NEW CAR THE CHECK ENGINE LIGHT CAME ON BEFORE I EVEN MADE IT TO MY HOUSE IN BINGHAMTON. THEN JUST GOT AN IM SORRY. BROUGHT IT BACK AFTER I GOT OUT OF WORK NEXT DAY AND THEY CHECKED THE CODE AND JUST SAID SOME GASKET WAS CLOGGED AND COME BACK TUESDAY. I HADNT EVEN HAD IT 24HOURS AND I HAD TO WAIT 5 DAYS THEN WHEN I DROPPED IT OFF AND GOT A LOANER CAR NO ONE KNEW WHAT WAS GOING ON AND THE LOANER CAR IS BEAT UP LOTS OF SCRATCHED AND DENTS, INSIDE DIRTY. I MEAN I LITERALY JUST PURCHASED MY CAR WEDNESDAY 6/25 AND ITS IN THE SHOP BY 7/1. VERY VERY DISAPPOINTED.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Sue- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.
I really appreciate this dealership.
I really appreciate this dealership. When one employee lied to get the sale, the Manager stepped in and gave me his word that he would take care of me when I needed it. That manager Jim along with Tim in Service proved that even though I’ve had issues with other Matthews locations, they would still treat me with respect and do the best job in their power. I am completely satisfied with the outcome of this visit.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.
Everyone at the dealership was very friendly and
Everyone at the dealership was very friendly and accommodating. My vehicle looked wonderful when I picked it up.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.