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Planet Pre-Owned / Matthews Mitsubishi V

(1,685 reviews)
Sales hours: 9:00am to 4:00pm
Service hours: 7:30am to 1:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:00pm
Tuesday 9:00am–6:00pm 7:30am–5:00pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–4:00pm 7:30am–1:00pm
Sunday Closed Closed
2025 state dealer award
View 6 awards
2025 state dealer award 2023 state dealer award 2020 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2020 consumer dealer award
New (607) 304-5280 (607) 304-5280
Used (607) 608-2901 (607) 608-2901
Service (607) 608-2895 (607) 608-2895

Reviews

(1,685 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Planet Pre-Owned / Matthews Mitsubishi V from DealerRater.

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I have had to take my car back multiple times since I

I have had to take my car back multiple times since I purchased it 4 months ago. Audio system still nonfunctional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Good job Good job Good job Good job Good job Good job

Good job Good job Good job Good job Good job Good job Good job Wonderful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Timothy-Thank you for the perfect review!

I told them I was Pre approved and they still ran my

I told them I was Pre approved and they still ran my credit came out and told me that I wasn’t approved and after telling them that I had just left another dealership and was approved there, he finally listened and ran my credit through the place I had told him I was pre approved for and guess what it went through.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I took my vehicle in for a 40k check up.

I took my vehicle in for a 40k check up. I told them about a squeaky belt and about my fan having an issue making noise and isn't blowing like it used to.. They did the 42 point check they call it, and changed my oil. However my belt(s?) is still squeaking and my fan is still intermittently making a sound.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great dealership, no pressure.

Great dealership, no pressure. Jeremy was very easy to deal with and very knowledgeable. He took care of us and made everything simple and easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Janie, We’re so glad to hear you had a great experience with Jeremy! Thank you for your business and the great review! We hope you enjoy your new ride.

Easy to deal with and no hassle everything was just as

Easy to deal with and no hassle everything was just as Jeremy said it would be

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, We’re so glad to hear you had a great experience with Jeremy Jackson! Thank you for your business and the great review!

The people were friendly and knowledgeable.

The people were friendly and knowledgeable. They made the buying experience stressless and comfortable. I am very happy I used this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, We're so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new ride.

Definitely have taken very good care of my needs for my

Definitely have taken very good care of my needs for my car. Thank you much

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

i was very unhappy with the man in service department,

i was very unhappy with the man in service department, was rude. The service Manager was polite and delt well with this situation, very understanding. the worker not.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. We're glad to hear Service Manager, Steve Monk was able to help you and rectify the situation. If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

I bought the LS model which has all I needed.

I bought the LS model which has all I needed. It has so many more improvements than my 2017 which I traded in The sales team was very good to me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, We're so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new ride!