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Matthews Import Center

(897 reviews)
Visit Matthews Import Center
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–4:00pm 8:00am–1:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (607) 821-3073 (607) 821-3073
Used (607) 304-4972 (607) 304-4972
Service (607) 304-4963 (607) 304-4963

Reviews

(897 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Matthews made the entire process extremely easy.

Matthews made the entire process extremely easy. This is the third vehicle I purchased from Matthews and would return again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, We’re so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new ride!

SALESMAN BRIAN CHADWICK took total advantage of me and

SALESMAN BRIAN CHADWICK took total advantage of me and the fact that I was newly a widow!! Lied about extended warranty that he conned me into purchasing!! Told me it was good to 100,000 miles but really was only to 64,500!! DO NOT TRUST THESE PEOPLE!!! THE TRUTH IS SOMETHING THEY NEED TO LEARN!! WILL NOT DO BUSINESS WITH THEM AGAIN!!! PAID 2395.00 FOR A WARRANTY WORTH NOTHING!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great place to get service there always professional.

Great place to get service there always professional. I always tell other folks how great they are.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for the 5 Star Review and your business!

Customer service is the absolute best at Matthews (in the

Customer service is the absolute best at Matthews (in the service center and in the sales dept). Very friendly and informative. And I love having the option to communicate by text message.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for the 5 Star Review and your business!

Very helpful, customer satisfaction for me is beyond

Very helpful, customer satisfaction for me is beyond excellent. Highly recommended and would stick to this dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Mark, Thank you for the 5 Star Review and your business!

Jamal takes such good care of me and always has a smile.

Jamal takes such good care of me and always has a smile. Jamal checks on me and let's me know when my car is ready and explains what was done In words I understand.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello, We’re so glad to hear you had a great experience with Jamal! Thank you for your business and the great review!

Very pleased with every part of my purchasing my new

Very pleased with every part of my purchasing my new vehicle. They were courteous helping through all the steps.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, We’re so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new ride!

Great people, informative and easy to work with.

Great people, informative and easy to work with. Explained all the different plans and the different cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for the 5 Star Review and your business!

Iam very pleased with the manner in which Michele treated

Iam very pleased with the manner in which Michele treated me, concerned with me. She went out of her way to keep me informed I truly enjoyed my service visit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, We’re so glad to hear you had a great experience with Michele! Thank you for your business and the great review!

Lew and Cole went above and beyond to make sure I was

Lew and Cole went above and beyond to make sure I was satisfied in my 2024 Kia telluride! They made the transition easy and as simple as it could be! I’ve purchased all 6 of my vehicles from this dealership and I’d never go anywhere else because of the service and the people!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, We’re so glad to hear you had a great experience with Lew and Cole! Thank you for your business and the great review!