Skip to main content

Matthews Import Center

(897 reviews)
Visit Matthews Import Center
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–4:00pm 8:00am–1:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (607) 821-3073 (607) 821-3073
Used (607) 304-4972 (607) 304-4972
Service (607) 304-4963 (607) 304-4963

Reviews

(897 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

I was left waiting 40 min after service was completed

I was left waiting 40 min after service was completed while sitting in the waiting room.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Gregg, We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. (General Manager Mike Gottlieb or Service Manager Mike Savage) will be reaching out in hopes to rectify the situation. Thank you for letting us know.

This was the third new Subaru that I have bought at

This was the third new Subaru that I have bought at Matthews. The last time was 16 years ago. I have always felt that I have been treated fairly and the crew there is always friendy and helpful. That has brought me back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Thomas_Sylvia, We’re so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new ride!

Kyle went above and beyond the reasonable expectations of

Kyle went above and beyond the reasonable expectations of a salesman. Also manager Mike Gottlieb as well. I appreciate both of these gentlemen for all the attention to detail that my situation required. If these two men are the example of the caliber of service to come, I know I am in good hands. Thank you so much. Vickie Smith

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

HI, We’re so glad to hear you had a great experience with Kyle Youdas & Mike Gottlieb! Thank you for your business and the great review!

Todd Nugent was knowledgeable, prepared, congenial, and

Todd Nugent was knowledgeable, prepared, congenial, and delivered a professional purchasing experience. The sale went off without a hitch.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, We’re so glad to hear you had a great experience with Joe Nugent! Thank you for your business and the great review!

This is the second vehicle that we purchased from Lee

This is the second vehicle that we purchased from Lee Brown and couldn’t have had a better experience trading up our vehicle for a newer model. Lee was awesome!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, We’re so glad to hear you had a great experience with Lee Brown! Thank you for your business and the great review!

He is very professional, knowledgeable, and pleasant to

He is very professional, knowledgeable, and pleasant to talk to. He listens to your concerns, questions and as I mentioned knows his job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We’re so glad to hear you had a great experience with Cole Sevey! Thank you for your business and the great review!

Michele kept track of my vehicle during the service

Michele kept track of my vehicle during the service process and kept me informed throughout the process!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, We’re so glad to hear you had a great experience with Michele! Thank you for your business and the great review!

The service advisor understood my issue with the

The service advisor understood my issue with the inconsistent startup of the SiriusXM radio service and knew of the software update that is done to solve this issue. The update was done quickly and has solved the problem! I was very happy with the service I received

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, Thank you for the 5 Star Review and your business!

Fast, professional, knowledgeable, friendly service!

Fast, professional, knowledgeable, friendly service! Well done job with confidence and pride. Ask for this provider, you won’t face disappointment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, Thank you for the 5 Star Review and your business!

Jamal and staff at Matthews are always courteous and

Jamal and staff at Matthews are always courteous and efficient. Jamal has been our contact person for years...he is friendly, professional and always willing to help make our visits quick and easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, We’re so glad to hear you had a great experience with Jamal! Thank you for your business and the great review!